Manager, Service Account Manager
About this role
We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
THE ROLE
As the Manager of Service Account Management, you will lead, scale, and mentor a high-performing professional services team dedicated to resolving complex customer and partner challenges. You will bridge the gap between high-level technology and measurable business value, transforming customer experiences into long-term strategic partnerships. Operating in a fast-paced, entrepreneurial environment, you will collaborate closely with Sales and Executive leadership to drive revenue enablement and elevate overall team performance.
WHAT YOU'LL DO
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Lead & Scale Team Performance: Recruit, coach, and mentor a world-class services team, utilizing regular performance metrics and professional development tracking to overachieve on team utilization and operational goals.
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Enable Sales & Strategic Partnerships: Develop and cultivate collaborative relationships with Sales, Account Executives, and Sales leadership to seamlessly integrate advanced services into the broader sales cycle and accelerate business growth.
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Optimize Financials & Operations: Manage financials, utilization rates, and key performance indicators (KPIs) for the Advanced Services line of business, leveraging resources efficiently to meet critical schedules and goals.
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Drive Process Improvement & Initiatives: Identify procedural bottlenecks to implement cross-departmental workflow enhancements, while leading corporate initiatives centered on Customer Experience and operational excellence.
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Mitigate Risk & Resolve Escalations: Act as the critical escalation point for enterprise accounts, utilizing internal and external resources to resolve complex customer complaints, mitigate risk, and secure long-term account health.
WHAT YOU BRING
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People Leadership & Talent Development: Proven experience building, recruiting, and developing high-performing, customer-facing teams within a global professional services or corporate environment.
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Executive Presence & Stakeholder Management: Exceptional communication, negotiation, and presentation skills, with the professional confidence to interface directly with C-level executives and global enterprise accounts.
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Strategic Business Acumen: Strong understanding of the end-to-end sales process and a track record of connecting technical data management solutions (such as cloud, storage, or migration pillars) to tangible business value.
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Mobility & Global Readiness: Flexibility to travel up to 50% of the time, maintaining a current passport and the ability to travel internationally to support global customer needs.
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Location: We are primarily an in-office environment and therefore, you will be expected to work from the office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.
#LI-ONSITE
WHAT YOU CAN EXPECT FROM US:
- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
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