IT Support specialist

jetbrains· IT Hardware Engineers
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📍 Munich, Germany

About this role

JetBrains has 10 offices around the world, and all of them are connected via dedicated channels, have video conferencing, telecommunication systems, and server rooms. That is 1000 workstations (Windows, Linux & macOS), 1000 virtual machines in a private VMware Cloud, and 300 virtual machines in public AWS and Azure Clouds. The JetBrains IT department is made up of 30 people who daily support the whole IT infrastructure of the company.

The team is currently looking for an IT Support Specialist.

We'll be happy to have you on our team if you: 

  • Can take apart and repair any computer.
  • Can fix errors in the operating system in different ways (not only by reinstalling the OS).
  • Will communicate patiently and politely with users who experience issues.
  • Know how local networks and the Internet work.
  • Enjoy disassembling all kinds of devices to learn more about them.
  • Don't mind soldering a damaged wire.
  • Have strong teamwork skills: are open to diverse opinions and can support your point with sound reasoning.
  • Want to grow as a professional, to master and apply new approaches and technologies.
  • Take pride in the work you do.
  • Have previous IT Helpdesk Support experience.
  • Speak fluent English.

We'll be super excited if you: 

  • Are eager to share your knowledge with your peers.
  • Can quickly come up with solutions when communicating with users remotely.

What tasks we have in store: 

  • Providing technical support to all JetBrains employees.
  • Setting up new computers, fixing and modernizing the old ones.
  • Deciding what hardware will be a better choice for a particular case.
  • Advising JetBrainers on any hardware or software-related issues.
  • Maintaining all the IT equipment in the office: computers, monitors, laptops, printers, copy machines, phones, and video conferencing systems.

Why join JetBrains?

  • Strong base salary. We offer competitive pay that reflects your skills and experience.
  • Extra time off. More days to relax, recharge, and do the things you love.
  • Medical insurance allowance. Enjoy peace of mind for you and your family.
  • Learning and development opportunities. Access to conferences, courses, and language classes.
  • Relocation support. We help make your move as smooth and stress-free as possible.
  • Language classes. Pick up the local language or sharpen your English skills.
  • Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
  • Mental health support. To help you feel your best, we provide easy access to professional mental health services.
  • Sports benefit. Enjoy an on-site gym or sports club stipend.
  • Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

 

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We are an equal opportunity employer

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Frequently Asked Questions

Is the salary disclosed for the IT Support specialist position at jetbrains?
The salary for this IT Support specialist role at jetbrains is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Support specialist position at jetbrains located?
This IT Support specialist role at jetbrains is based in Munich, Germany. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the IT Support specialist at jetbrains belong to?
This IT Support specialist position is part of the IT Hardware Engineers department at jetbrains. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Support specialist position at jetbrains?
Click the "Apply Now" button on this page. You will be redirected to jetbrains's official application portal hosted on greenhouse where you can submit your application directly.
When was the IT Support specialist job at jetbrains posted?
This IT Support specialist position at jetbrains was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support specialist
jetbrains
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