Content Author

WHO WE ARE:

We think too much marketing isn’t us. It’s mass markets not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas and ambitions. It’s one size fits all and it’s dull.

When it comes to individuals, we’re fierce. We stand up for individuality. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. And we commit to doing this in every aspect of our work for clients and their consumers.

We actively foster an inclusive workplace where diversity and individual difference are valued and leveraged to achieve the agency’s vision. And most importantly we value every individual’s well-being.

We are Fiercely Individual.

HOW WE DO IT:

At RAPP we are fiercely focused on the individual and how we can create value from every individual’s experience with a brand. We do this across three capability areas: customer centric consulting, creativity that inspires action and customer experience management.

MAIN RESPONSIBILITIES / DUTIES

• Responsible for integrating several modules to create a web page.
• Implements required configurations to activate the required modules for the web application / website.
• Localises web application / website (where applicable) via backoffice / content management system (CMS).
• Upload contents into the web application / website.
• Performs webmastering (page setup) on imported contents.
• Participates in End-to-End Testing with all required parties to ensure the web application / website is fit for purpose (including unit testing of own completed task).
• Participates in User Acceptance Testing with client to ensure the web application / website is fit for use.
• Participates in the Launch of the web application / website.
• Ensures administration and maintenance of sites.
• Creates/modifies contents, includes images and newsletters.
• Manages multimedia Visual graphical interfaces and editorial content.
• Ensures integration of multimedia elements.
• Moderates the site and improves SEO.
• Manages updating and archiving of web pages.
• Provides workload estimation of assigned tasks and ensures delivery in agreed time frame.
• Ensures alerts are raised proactively.
• Abides to practices and processes across disciplines.
• Ensures effective communication and promotes a sense of participation and involvement.
• Any other duty related to your position, assigned by your reporting line.

REQUIREMENTS / QUALIFICATIONS

ACADEMIC BACKGROUND

• Desired: Diploma or Bachelor's degree in Information and communications technology (ICT) or related field

REQUIRED EXPERIENCE

• Proven experience in using Service management systems such as HPSAW, JIRA, ServiceNow
• Proven ability to follow practices and processes to ensure high-quality support services to the clients.
• Working knowledge of Microsoft Office Excel.
• Desirable:
• 1+ year of experience in IT or IS field