Regional Director, Client Operations Group (West)

oldcastlebuildingenvelope· Commercial
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📍 Los Angeles, CA

About this role

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What You’ll Do

The Regional Director, Client Operations Group will lead a team within the COG organization and partner closely with cross-functional groups including Product Management, Outside Sales, Branch General Managers, and Engineering to deliver on customer requests and commitments.

This role is responsible for driving process development, continuous improvement, training, and key business performance indicators (KPIs), while modeling a hands-on, “lead from the front” leadership style.

Key Responsibilities

  • Evaluate workflows across estimating, order entry, production, and shipping to identify opportunities for efficiency and improved yield. Implement Lean or Six Sigma methodologies to reduce waste and lead times.
  • Lead the estimating team to deliver accurate, timely, and competitive quotes for standard and custom storefronts, railings, and glass entrances. Ensure follow-up on high-value quotes to improve conversion rates.
  • Oversee order processing for complex projects, ensuring speed and accuracy. Foster a customer-first culture that supports inquiries, technical needs, and issue resolution while reinforcing CRL’s reputation for reliable service.
  • Lead the project team serving as liaison between customers, sales, and manufacturing. Align schedules, adapt to changing site conditions, and resolve project bottlenecks.
  • Coach, develop, and lead managers and estimators to drive accountability, consistency, and high performance.
  • Champion and model CRL’s mission, vision, and values in daily leadership and decision-making.

What We’re Looking For

  • 10–15+ years of experience in construction, building materials, or technical sales environments
  • Proven success leading leaders (managing managers) in a performance-driven organization
  • Strong operational and analytical mindset with experience using KPIs to drive decision-making and outcomes
  • Demonstrated ability to build and scale teams, processes, and systems in complex, cross-functional environments
  • Exceptional relationship-building skills with the ability to influence both internally and externally
  • Clear and effective communicator with strong presentation, organizational, and interpersonal skills
  • High level of business acumen with the ability to connect strategy to execution
  • Proficiency with Microsoft Office, CRM platforms, and ERP systems (Tandem preferred)
Position Pay Range
$125,000—$155,000 USD

What OBE Offers You

  • Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
  • Work-life balance – PTO and holidays, including floating holidays you can choose
  • Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
  • Training – We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.

 

 

 

Frequently Asked Questions

Is the salary disclosed for the Regional Director, Client Operations Group (West) position at oldcastlebuildingenvelope?
The salary for this Regional Director, Client Operations Group (West) role at oldcastlebuildingenvelope is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Regional Director, Client Operations Group (West) position at oldcastlebuildingenvelope located?
This Regional Director, Client Operations Group (West) role at oldcastlebuildingenvelope is based in Los Angeles, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Regional Director, Client Operations Group (West) at oldcastlebuildingenvelope belong to?
This Regional Director, Client Operations Group (West) position is part of the Commercial department at oldcastlebuildingenvelope. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Regional Director, Client Operations Group (West) position at oldcastlebuildingenvelope?
Click the "Apply Now" button on this page. You will be redirected to oldcastlebuildingenvelope's official application portal hosted on greenhouse where you can submit your application directly.
When was the Regional Director, Client Operations Group (West) job at oldcastlebuildingenvelope posted?
This Regional Director, Client Operations Group (West) position at oldcastlebuildingenvelope was posted on Apr 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Regional Director, Client Operations Group (West)
oldcastlebuildingenvelope
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