People Operations Specialist
About this role
Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Role Overview
Are you a seasoned People Ops professional who loves the intersection of HR technology, compliance, and employee experience? We are looking for a high-performing Specialist to join our global team and own critical pillars of our employee journey! In this role, you will be the absolute guardian of our global data integrity and the primary gatekeeper for candidate compliance from hire to retire.
Key Responsibilities
Roles (The Mission)
- Lifecycle & Data Guardian: Own the integrity of employee data throughout the entire lifecycle within Workday, ensuring absolute accuracy.
- Risk & Compliance Lead: Act as the primary gatekeeper for global compliance by managing and executing robust background verification (BGC) processes.
- Operational Excellence Partner: Serve as a trusted point of contact for employees, HRBPs, and external vendors to streamline workflows.
Responsibilities (The Work)
- Workday Data Management: Execute complex global data changes (transfers, promotions, comp updates, terminations) and manage mass uploads using Workday EIBs.
- End-to-End BGC Ownership: Partner with external vendors to trigger, track, and review comprehensive background checks. Safely escalate and resolve discrepancies.
- Lifecycle Management: Support crucial milestones across the employee journey—from seamless onboarding documentation to compliant offboarding.
- Ticketing Support: Resolve HR service requests efficiently through ServiceNow (SNOW) while maintaining strict SLA adherence.
Results (The Output & Success Metrics)
- Zero-Error Data Quality: Achieve and sustain a $>99\%$ accuracy rate in data entries and EIB uploads within Workday.
- 100% Compliance Audits: Ensure 100% of active personnel files have fully completed, verified background check clearances within required timelines.
- SLA & TAT Optimization: Consistently hit and exceed established turnaround times for resolving HR tickets and onboarding data setup.
- Vendor Efficiency: Optimize internal workflows to reduce the average cycle time for background check completions.
Qualifications
- 5+ years of core experience in People Operations/HR Ops with deep employee lifecycle exposure.
- Mandatory tech skills: Hands-on proficiency with Workday Core HCM (including EIB execution) and ServiceNow (SNOW).
- Compliance expertise: Proven track record of managing high-volume, global background verification processes and vendor relations.
- Strong analytical, problem-solving, and data privacy capabilities (GDPR/CCPA awareness is a huge plus).
- Supporting PST shift and collaborating closely with US counterparts.
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#LI-Hybrid
The Okta Experience
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
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