People Operations Associate
About this role
About Us
Pearl is AI for professional services at global scale, combining advanced AI with verified human expertise to deliver help that is accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.
Our Values
- Data driven: Data decides, not egos
- Courageous: We take risks and challenge the status quo
- Innovative: We're constantly learning, creating, and adapting
- Lean: We focus on customers, using lean testing to learn how to serve them best
- Humble: Past success is not a guarantee of future success
About the Role
We’re looking for a People Operations Associate to help create an exceptional employee experience for our global remote workforce. This is an excellent opportunity for someone early in their HR or People Operations career, who is eager to learn, grow, and gain hands-on exposure across a variety of people programs.
In this role, you’ll support key employee lifecycle processes, including onboarding, offboarding, employee data management, internal documentation, employee engagement initiatives, and day-to-day People Operations support. You’ll play an important role in making sure employees have a smooth, consistent, and supportive experience throughout their time at Pearl.
Because this role sits within our Employee Experience and Enablement team, we’re looking for someone who enjoys building relationships, creating community, and bringing people together across teams, locations, and time zones. The right person is highly organized, proactive, service-oriented, and excited to help build programs and processes that make work easier and more meaningful for employees.
You’ll also receive training and hands-on experience using AI tools and building AI-powered workflows that improve employee support, streamline processes, and enhance operational efficiency.
Location: Fully remote from these states: California, Idaho, Illinois, Oregon, Texas, Washington, and Wisconsin.
What You'll Do
- Support onboarding and offboarding processes and employee lifecycle activities.
- Maintain employee records and HR systems, including data accuracy and reporting.
- Assist with employee engagement programs, surveys, and feedback initiatives.
- Help create moments of connection for employees across a global, remote workforce.
- Create and update internal documentation, guides, and knowledge resources.
- Collaborate with the global People team to support daily operations and employee requests.
- Build strong working relationships with employees, managers, and cross-functional partners.
- Identify opportunities to improve processes and employee experiences.
- Learn, build, test, and maintain AI-powered workflows and support solutions.
- Support compliance with company policies and employment practices.
What We're Looking For
- 0-2 years of experience in HR, People Operations, recruiting coordination, operations, customer support, administration, community-building, employee engagement or a related field.
- Strong interest in building a career in Human Resources or People Operations or Employee Experience.
- Excellent communication, organization, and attention to detail.
- A relationship-first mindset with a genuine interest in supporting employees and building community.
- Ability to manage multiple priorities and collaborate across teams and time zones.
- Comfort working in a remote environment and helping create connection across distributed teams.
- Enthusiasm for learning new technologies, including AI tools and automation.
- Experience with HR systems is a plus; familiarity with HiBob, Lattice, or similar platforms is preferred.
- Proficiency with Microsoft Office or Google Workspace.
Why Join Us?
- Gain hands-on experience across multiple areas of People Operations.
- Learn how AI is shaping the future of HR through practical training and real-world applications.
- Make a meaningful impact on employee experience, engagement, and culture.
- Enjoy the flexibility of a fully remote environment and a supportive, collaborative team.
Ready to grow your People Operations career? We'd love to hear from you.
Pay Transparency: Pearl will provide pay transparency information upon application to those in qualifying jurisdictions. (Employment is with JustAnswer LLC, a Pearl company.
Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.
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