Service Delivery Lead (Managed Services)

roboyo· Managed Services
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📍 Hyderabad

About this role

Roboyo AI is a category shaper in Applied AI and Agentic Automation. We help leading enterprises move from automation projects and AI experiments into governed, production-grade systems that execute real work across workflows, processes, products and services. 

Our heritage is in scaled enterprise automation; our future is Applied AI and Agentic Automation: autonomous agents, AI engineering squads, process orchestration, data and knowledge foundations, and human-in-the-loop governance embedded deeply into how our clients operate. 

We are not here to sell AI theatre. We are here to turn AI into working systems, measurable outcomes and repeatable transformation programs. 

 

About the Role 

The Service Delivery Lead (SDL) plays a pivotal role in ensuring the successful day-to-day operation of managed services engagements. While sharing many responsibilities with the Service Delivery Manager, the SDL often focuses on the tactical and operational execution of service delivery tasks. This role ensures service quality, SLA adherence, team alignment, and delivery transparency for assigned engagements. 

This role is ideal for someone who seeks to showcase their ability to build a successful organisation and combines expert people and operational leadership with strong technical understanding and excels in high-stakes client interactions. 

Key Responsibilities: 

  • Operational Performance: Ensure all managed services activities are executed efficiently and aligned with SLA commitments.
  •  Client Transparency and Satisfaction: Provide visibility into service performance and maintain trust through regular, transparent communication. 
  •  Team Coordination and Oversight: Guide daily execution of work within the service delivery team, supporting timely, high-quality outcomes. 
  •  Quality and Compliance: Support adherence to standards and ensure continuous improvement of service object quality. 

Requirements: 

- Experience in managed services, automation engineering, or technical delivery leadership. 

- Understanding of automation platforms, architecture principles, and engineering best practices. 

- Proven ability to lead multi-disciplinary teams across multiple engagements. 

- Exceptional communication skills, especially with senior stakeholders. 

- Strong organizational skills to manage tickets, SLAs, and service team activities in a dynamic environment. 

- Demonstrated success in improving SLA performance, service quality, and operational maturity. 

- Proficiency in ticketing and monitoring platforms, with an ability to extract and interpret performance metrics. 

- Experience in working effectively across roles (engineering, business analysis, leadership) to deliver results. 

- A strategic mindset with the ability to identify patterns, risks, and opportunities across a portfolio. 

 

What we offer: 

- Influence the direction and maturity of a global Managed Services organization. 

- Work with high-value clients and cutting-edge automation technologies. 

- Lead a talented team of delivery and engineering professionals. 

- Shape the future of Managed Services and contribute to Roboyo’s global service excellence.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Privacy Notice: By applying, you consent to the processing of your personal data for recruitment purposes in line with our Privacy Policy: https://roboyo.global/data-privacy/

Frequently Asked Questions

Is the salary disclosed for the Service Delivery Lead (Managed Services) position at roboyo?
The salary for this Service Delivery Lead (Managed Services) role at roboyo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Service Delivery Lead (Managed Services) position at roboyo located?
This Service Delivery Lead (Managed Services) role at roboyo is based in Hyderabad. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Service Delivery Lead (Managed Services) at roboyo belong to?
This Service Delivery Lead (Managed Services) position is part of the Managed Services department at roboyo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Service Delivery Lead (Managed Services) position at roboyo?
Click the "Apply Now" button on this page. You will be redirected to roboyo's official application portal hosted on greenhouse where you can submit your application directly.
When was the Service Delivery Lead (Managed Services) job at roboyo posted?
This Service Delivery Lead (Managed Services) position at roboyo was posted on May 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Service Delivery Lead (Managed Services)
roboyo
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