Lead, Sales Operations

The Lead, Sales Operations will report to the Director, Sales Operations and will be responsible for driving change across the America’s by optimizing sales processes, implementing strategies, and ensuring alignment between sales and other functional areas.  The Sales Operations Lead works closely with senior sales, strategic sales & analytics, category planning, and operations teams to ensure that sales initiatives align with the company's growth objectives and deliver exceptional results. 

Key Characteristics 

• Rarely Satisfied – Has a burning desire to win, driving themselves and others to push for personal, daily improvement

• Progress Over Perfection – Makes quick, daily progress and continuously adapts to achieve iterative results rather than requiring perfect planning 

• Details Make the Difference – Strives to fully understand the situation, opportunity, or problem, learning what might be below the surface as to get ahead of it 

• Winning is a Team Sport – Collaborates with many cross-functional colleagues to collectively win, understanding and appreciating that differences exist between cultures around the globe as it relates to attitudes, values, perceptions, preferences, and behaviors 

• Communicates for Impact – Communicates effectively, honestly, and directly with others via verbal and written communication, asking bold questions of colleagues and leaders

• Operates with a spirit of continuous inquiry; open to challenges and demonstrates a deep understanding of possible directions and tactics, deploying personal creativity to tackle tough problems

• Demonstrates strong problem-solving and critical-thinking skills, with the ability to synthesize complex data, connect insights across functions, and translate findings into actionable recommendations

• Nimble, agile, and resourceful; turns challenges into opportunities; goes beyond highlighting problems and shows up with a mindset to solve every problem and presents possible solutions

• Leads cross-functionally, with an unsatiable curiosity and desire to find mutually beneficial solutions which motivate and satisfy stakeholders

• Enjoys the freedom to learn and grow in a passionate environment 

• Manages many projects and tasks at once while meeting or exceeding deadlines 

• Embraces transparency and shifting priorities while learning from each decision 

• Demonstrates a keen ability to influence others without direct authority

Key Responsibilities 

• Develop and implement sales operations strategies aligned with overall business objectives, including sales planning, forecasting, and POS attainment

• Drive improvement to forecasting process to accurately and more efficiently predict future revenue and resource requirements 

• Drive accuracy of the sales forecast through  

• Support Information / Technology service partners in the selection, implementation, and management of sales technology solutions, such as sales forecasting tools, sales analytics tools, and sales automation software, to enhance sales effectiveness and efficiency

• Drive the adoption, change management, and use of new tools across the sales organization 

• Sales Process Optimization: Evaluate and optimize sales processes to enhance efficiency, effectiveness, and scalability. Identify bottlenecks and implement solutions to streamline workflows and improve sales productivity

• Latin America: Expand all of the above to Mexico and the rest of Latin America as the business grows and expands 

Qualifications 

• Bachelor's degree in business, economics, or a related field. Master's degree preferred

• 5+ years of experience in program management, change management, or process implementation in a regional or global sales context 

• Strong analytical and problem-solving skills, with the ability to manipulate and interpret complex data and make informed decisions

• Prior experience in sales with consumer products/consumer durables is preferred 

• Ability to work cross functionally and under pressure 

• See change as an opportunity not roadblock 

• Advanced Microsoft Office and AI skills 

• Strong verbal and written communication skills  

• Exceptional interpersonal skills to build, develop and maintain solid relationships