Customer Service, Sr Associate - GiveX

shift4· Operations
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📍 Mexico City, Mexico City, Mexico

About this role

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Shift4 is expanding globally and hiring Customer Support Representatives to work with customers!

This is an onsite opportunity based at Shift4's Cuauhtémoc, Ciudad de México office. 

Summary:
The Customer Service, Sr Associate provides front-line support to merchants across multiple channels, resolving inquiries related to payments, POS systems, hardware, software, and accounts. This role requires technical curiosity, problem-solving skills, and the ability to manage multiple tasks while delivering clear and professional communication.

Responsibilities:

  • Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts.
  • Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms.
  • Diagnose technical issues and escalate complex cases to higher-tier teams when necessary.
  • Use internal systems, knowledge bases, and tools to provide fast and accurate support.
  • Educate users on self-service features and digital support tools.
  • Document cases and follow up to ensure full resolution.
  • Manage multiple communication channels (phone, email, chat, ticketing) efficiently.
  • Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools.
  • Answer and resolve customer inquiries regarding gift card payment processing, hardware, software, accounts, loyalty and ecommerce.

Qualifications:

  • 1+ years customer service role
  • Stellar verbal and written communication skills.
  • Strong technical curiosity and ability to navigate applications and systems.
  • Problem-solving skills with the ability to explain technical concepts clearly.
  • Experience in customer service or technical support (POS, call center, SaaS, or FinTech preferred).
  • Familiarity with payment processing or restaurant/hospitality technology is a plus.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Flexibility to work varied shifts in a 24/7/365 support team.
  • Multilingualism is an asset (French, Spanish).

 

#LI-SM2

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

 

Frequently Asked Questions

Is the salary disclosed for the Customer Service, Sr Associate - GiveX position at shift4?
The salary for this Customer Service, Sr Associate - GiveX role at shift4 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service, Sr Associate - GiveX position at shift4 located?
This Customer Service, Sr Associate - GiveX role at shift4 is based in Mexico City, Mexico City, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Service, Sr Associate - GiveX at shift4 belong to?
This Customer Service, Sr Associate - GiveX position is part of the Operations department at shift4. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service, Sr Associate - GiveX position at shift4?
Click the "Apply Now" button on this page. You will be redirected to shift4's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Service, Sr Associate - GiveX job at shift4 posted?
This Customer Service, Sr Associate - GiveX position at shift4 was posted on May 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service, Sr Associate - GiveX
shift4
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You'll be redirected to shift4's official application page on Greenhouse.