POS Support, Associate

shift4· Operations
Apply Now ↗
📍 Las Vegas, NV

About this role

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Shift4 is expanding globally and hiring POS Technical Support Representatives to work with customers!

This is an onsite opportunity based at Shift4's Las Vegas, NV office. 

The SkyTab POS Support Associate provides technical support for SkyTab POS systems and credit card terminals. This role diagnoses, troubleshoots, and resolves customer issues via multiple communication channels while maintaining high standards of customer service. Representatives collaborate with internal teams and contribute to terminal/system performance improvements and merchant satisfaction.

Responsibilities

  • Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.

  • Identify and resolve terminal/POS system issues through logical troubleshooting.

  • Analyze call logs to identify trends and underlying problems.

  • Provide solutions by guiding merchants through corrective steps.

  • Research and resolve credit card terminal issues for merchants and external sales partners.

  • Receive and resolve inbound calls, emails, chats, tasks, and tickets.

  • Maintain cooperative and professional relationships with coworkers, supervisors, customers, and the public.

  • Complete projects under tight deadlines while managing competing priorities.

  • Demonstrate exemplary performance and attendance.

  • Be flexible in work hours to support 24/7 Call Center needs.

  • Perform other duties as assigned.

Qualifications

  • High school diploma or equivalent required.

  • 2+ years of technical support/troubleshooting experience.

  • Experience with credit card terminals, POS equipment, registers, touch screens, and scanners is a plus.

  • Excellent listening, written, and verbal communication skills.

  • Strong problem-solving skills with attention to detail.

  • Ability to handle multiple tasks simultaneously in a fast-paced call center environment.

  • Ability to interact and coordinate with other departments.

  • Adaptable to change and creative in problem-solving.

  • Proficient in relevant computer applications.

  • Bilingual (English/Spanish) is a plus but not required.

  • Experience in banking or credit card processing preferred.

  • Knowledge of customer service core principles and practices.

  • Familiarity with Microsoft Office Suite.

#LI-SM2

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

 

Frequently Asked Questions

Is the salary disclosed for the POS Support, Associate position at shift4?
The salary for this POS Support, Associate role at shift4 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the POS Support, Associate position at shift4 located?
This POS Support, Associate role at shift4 is based in Las Vegas, NV. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the POS Support, Associate at shift4 belong to?
This POS Support, Associate position is part of the Operations department at shift4. See the full job description for more information about the team structure and responsibilities.
How do I apply for the POS Support, Associate position at shift4?
Click the "Apply Now" button on this page. You will be redirected to shift4's official application portal hosted on greenhouse where you can submit your application directly.
When was the POS Support, Associate job at shift4 posted?
This POS Support, Associate position at shift4 was posted on May 1, 2026. Apply as soon as possible — early applications are often reviewed first.
POS Support, Associate
shift4
Apply for this role ↗

You'll be redirected to shift4's official application page on Greenhouse.