Pre-Launch, Sr Associate

shift4· Operations
Apply Now ↗
📍 Mexico City, Mexico City, Mexico

About this role

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Summary
 The Pre-Launch, Sr Associate manages the complete lifecycle of merchant onboarding, from contract to installation, before accounts transition to the Post-Launch team. This role requires technical expertise, strong communication skills, and project management ability to deliver a seamless onboarding experience. The Sr Associate also provides menu programming, training, and proactive problem-solving, ensuring white-glove service for Shift4’s SkyTab merchants.

Responsibilities

  • Build rapport with merchants to understand their POS needs, reporting requirements, and SkyTab configurations.
  • Independently manage the lifecycle of onboarding, including data gathering, configuration, and installation scheduling.
  • Program merchant menus, configure online ordering, and ensure marketplace integrations and orders are correct.
  • Train merchants on the usage of Shift4 products and services.
  • Provide white-glove service, ensuring merchant satisfaction throughout onboarding.
  • Maintain clear communication across all channels (email, phone, tickets, chat).
  • Research and apply problem-solving skills to assess feasibility of requests and create solutions.
  • Document interactions and configurations accurately using Excel, Microsoft Suite, Google Suite, and Monday.com.
  • Acquire and maintain industry knowledge of merchant processing and Shift4 systems.
  • Support special projects as assigned by leadership.

Qualifications

  • High school diploma or equivalent required.
  • Deep understanding of hardware platforms, configuration methods, deployment, and logistics.
  • Strong proficiency in Excel, Microsoft Suite, and Google Suite; experience with Monday.com is a plus.
  • Excellent written, oral, and listening communication skills.
  • Strong attention to detail with the ability to self-manage and think critically.
  • Natural problem-solving skills with the ability to de-escalate issues effectively.
  • Customer-focused mindset with a commitment to white-glove service.
  • Strong leadership and team collaboration skills.
  • Friendly, enthusiastic, and professional demeanor.
  • Bilingual (English/Spanish) is required.

Grade 5 

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

 

Frequently Asked Questions

Is the salary disclosed for the Pre-Launch, Sr Associate position at shift4?
The salary for this Pre-Launch, Sr Associate role at shift4 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Pre-Launch, Sr Associate position at shift4 located?
This Pre-Launch, Sr Associate role at shift4 is based in Mexico City, Mexico City, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Pre-Launch, Sr Associate at shift4 belong to?
This Pre-Launch, Sr Associate position is part of the Operations department at shift4. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Pre-Launch, Sr Associate position at shift4?
Click the "Apply Now" button on this page. You will be redirected to shift4's official application portal hosted on greenhouse where you can submit your application directly.
When was the Pre-Launch, Sr Associate job at shift4 posted?
This Pre-Launch, Sr Associate position at shift4 was posted on Mar 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Pre-Launch, Sr Associate
shift4
Apply for this role ↗

You'll be redirected to shift4's official application page on Greenhouse.