Technical Support, Associate

shift4· Operations
Apply Now ↗
📍 Center Valley, Pennsylvania, United States; Las Vegas, NV; Morrisville, North Carolina, United States

About this role

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

A Technical Support Representative is expected to work with customers to identify Shift4shop e-commerce related issues. They should achieve resolution by applying a logical thought process to the troubleshooting they are performing based on the training they have been given and by analyzing call, ticket, or chat logs to notice common trends and underlying problems.  They should support customer interactions through multi-messaging channels such as email, tickets, phone, and chat systems. These interactions should be coordinated and real-time. Representatives are also expected to acquire an in-depth understanding of the software and services customers use, accompanied by good interpersonal and customer service skills.

Responsibilities:

  • Deliver exceptional service and support to customers via telephone, email, and chats
  • Meet service level and Interaction requirements set in place by management
  • Gather information and determine the issue by evaluating and analyzing the symptoms and issues
  • Diagnose and resolve technical issues involving Shift4shop, Shift4shop services, and Shift4 Payments
  • Follow standard processes and procedures
  • Identify and escalate priority issues per customer and company specifications
  • Accurately process and record call, email, and chat interactions
  • Follow up and make scheduled callbacks or emails to customers where necessary
  • Stay current with system information, changes and updates
  • Must be able to sit for long periods of time
  • Position requires use of headset/microphone
  • Other tasks as assigned

Qualifications:

  • Strong customer service oriented attitude
  • At least one year customer service experience
  • At least one year Technical Support experience
  • Ability to troubleshoot and process technical issues
  • Ability to multitask and process different kinds of interactions at once
  • Excellent oral and written communication skills
  • Excellent documentation technique and processes.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

 

Frequently Asked Questions

Is the salary disclosed for the Technical Support, Associate position at shift4?
The salary for this Technical Support, Associate role at shift4 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support, Associate position at shift4 located?
This Technical Support, Associate role at shift4 is based in Center Valley, Pennsylvania, United States; Las Vegas, NV; Morrisville, North Carolina, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Technical Support, Associate at shift4 belong to?
This Technical Support, Associate position is part of the Operations department at shift4. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support, Associate position at shift4?
Click the "Apply Now" button on this page. You will be redirected to shift4's official application portal hosted on greenhouse where you can submit your application directly.
When was the Technical Support, Associate job at shift4 posted?
This Technical Support, Associate position at shift4 was posted on Apr 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support, Associate
shift4
Apply for this role ↗

You'll be redirected to shift4's official application page on Greenhouse.