Third Party Claims Handler
About this role
We’re on a mission to make migration easy.
We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans.
But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones.
To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest.
We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you.
About the team
The Settlement team manages third party damage and credit hire claims and plays a key role in delivering fair, efficient and commercially sound outcomes. We work closely with policyholders, witnesses, third party insurers and wider claims teams to resolve cases quickly and make sharper decisions for customers. Day to day, the team investigates claims, assesses liability and indemnity, and keeps cases moving with clear communication and strong judgement. It’s a team built for people who want more autonomy, more pace and more opportunity to improve how claims work.
What you'll be doing
Manage a portfolio of Third Party Property Damage (TPPD) and Credit Hire claims, progressing them efficiently in line with our processes
Triage and manage inbound communications effectively, routing work to support timely claim resolution
Investigate claims and assess liability and indemnity with policyholders, witnesses and third parties to identify recovery opportunities and make sound decisions
Keep policyholders informed with clear, empathetic communication throughout their claim journey
Set and maintain claim reserves and process payments in line with our reserving approach
Identify intervention opportunities, refer to specialist suppliers, escalate potential fraud or complaints, and support team administration
Your expertise
Hands-on experience managing Credit Hire and Third Party Property Damage (TPPD) claims, including challenging hire periods, rates, and credit hire agreements.
Solid grasp of relevant case law and when to apply it, and confidence discussing liability and indemnity decisions.
Comfortable setting and maintaining reserves and processing payments within agreed authority levels, with a track record of sound, independent decision-making.
Used to managing a varied caseload at pace, prioritising effectively and keeping claimants and third parties informed throughout.
Who you are
You balance commercial judgement with a customer-focused approach.
You make decisions confidently and know when to escalate for another view.
You stay organised and prioritise well when managing multiple cases at pace.
You look for better ways of working and support wider team goals, not just your own caseload.
Perks & benefits
Bonus scheme designed to reward high performance
Private medical insurance with Vitality, mental health support with Oliva
Personal learning budget and 2 dedicated L&D days a year
Monthly flexible benefits budget to spend as you choose
25 days holiday plus bank holidays
4 weeks Work From Anywhere per year
Our process
Initial call with a member of our Talent Acquisition team, call, 30 minutes.
Interview with two members of the Claims team, 1 hour.
We review every application and will always let you know the outcome, though we're unable to provide individual feedback at application stage.
Diversity of thought
We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.
Frequently Asked Questions
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When was the Third Party Claims Handler job at marshmallow posted?
You'll be redirected to marshmallow's official application page on Ashby ATS.