Client Services Supervisor
About this role
Client Service Supervisor
📍 New York, New York, United States
On-site
SPS Global Solutions is seeking for a Client Services Supervisor is responsible for overseeing daily office operations while ensuring service excellence, operational efficiency, and strong client partnership. This role provides hands-on operational leadership, supervises onsite staff, maintains production standards, and serves as the primary escalation point for operations, hardware/software, and facilities.
What You'll Do:
• Standardizes policies and procedures, including statistical monthly reporting and benchmarks.
• Serves as a knowledgeable resource regarding OSHA, EEOC and process for handling complaints.
• Assists in the development of training materials and execution of formal training sessions
• Manages all resources within the operation, including people, hardware/software, and facilities.
• Maintains metrics for monthly reporting of KPIs/SLAs. Oversees all equipment, supply and messenger vendors to comply with SPS contract.
• Maintains site P&L at proforma levels or above.
• Consistently executes all deadlines to be met for payroll, billing, and A/R collection.
• Oversees monthly budget forecasts for the account.
• Maintains Client Satisfaction Index (“CSI”) at or above previous score.
• Participates in Monthly and Quarterly Client Business Reviews.
• Maintains Employee Satisfaction Index (“ESI”) at or above previous score.
• Set and communicate to each staff member individual responsibilities, operational issues/concerns, daily goals, service improvements and customer expectations
What We're Looking For:
• High school diploma or equivalent required; Associate’s degree preferred.
• 3–5 years of experience within the operation, including people, hardware/software, and facilities.
• 2-4 years of leadership management experience (managed a small- large size team)
• Prior supervisory experience preferred.
• Proficiency in Microsoft Office Suite.
• Strong leadership and client-facing communication skills.
• Ability to lift up to 50 lbs.
Trave: N/A
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
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