Fraud Validation Executive

We’re on a mission to make migration easy.

We started building Marshmallow in 2017. Since then, we’ve grown from 3 to 700+ people, gained unicorn status, raised ~£140M over three funding rounds, turned profitable, insured millions of drivers and lent millions in car loans.

But we’re only just getting started. Our goal is to become one of the largest financial services providers in the world. Over the next 10 years we’ll grow exponentially, not only by scaling our existing products, but also by building new ones.

To achieve our goals we need incredibly ambitious, commercially driven people who never settle for ‘good enough’. Marshmallowers are hungry for autonomy and ownership, and would rather improve than coast. Everyone raises standards and has an impact, with a focus on collective success over self-interest.

We’ve created an environment where curious, tenacious people win and grow together. If that sounds motivating, this could be the place for you.

The Policy Fraud Team:

Our Fraud Team plays a vital role in protecting our honest customers from inflated premiums caused by fraudulent activity. A crucial part of this is the Policy Fraud team, which ensures that policy details are accurate and free of any signs of fraud. You’ll play a vital role in investigating policies and reviewing documentation to prevent fraud while ensuring fairness for our customers.

What You’ll Be Doing

As a Fraud Validation Executive, you’ll be balancing the need to protect the business from fraudulent activity while delivering a positive experience to customers. This role is an excellent starting point for building a career in fraud prevention and underwriting, with opportunities to develop your skills through ongoing training and support in a fast-paced, dynamic team.

• Reviewing Policies: Examining policy details and supporting documents to identify signs of misrepresentation

• Using Investigative Techniques: Applying tools and methods to assess policy validity and detect fraudulent activity

• Contacting Customers: Requesting additional information, clarifying changes, or resolving discrepancies while maintaining excellent service standards

What You’ll Bring

• Proven experience in delivering exceptional customer service

• Demonstrable analytical skills and the ability to identify patterns or inconsistencies in data

• Experience collaborating within teams to achieve goals and resolve challenges

Who You Are

• Customer-Focused: Passionate about delivering first-class customer service

• Detail-Oriented: Skilled at spotting discrepancies and analysing complex information

• Solutions-Focused: Creative and diligent in finding effective outcomes

• Adaptable: Comfortable with change and ambiguity in a fast-paced environment

• Team Player: Optimistic and collaborative in team settings

Perks of the job

• Bonus scheme designed to reward high performance

• Private healthcare with MedicCare, mental health support with Oliva

• Personal learning budget and dedicated L&D time

• Monthly SZÉP card budget to spend as you choose

• 4 weeks Work From Anywhere per year
  

We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application.

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Diversity of thought

We know the best ideas come from having different perspectives in the room - and we're committed to hiring fairly, regardless of background, identity or experience. If you see yourself in this role, we'd encourage you to apply.