Senior Product Manager, Post Order Experience

xometry· Product Development and Management
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📍 Waltham, MA

About this role

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Xometry is seeking a Senior Product Manager, Post-Order Experience to own and optimize the customer journey after an order is placed. From order confirmation to delivery and support resolution, your work will ensure every buyer feels informed, confident, and delighted throughout their interaction with Xometry.

Responsibilities:

  • Define and prioritize the roadmap for all post-order touchpoints including order tracking, status updates, delays, communications, and support workflows.
  • Collaborate with engineering, design, and customer service to streamline resolution paths and improve transparency.
  • Work cross-functionally with supply chain and logistics teams to reduce turnaround times and ensure SLAs are met.
  • Build and iterate on features that proactively address customer pain points and increase CSAT/NPS.
  • Drive a data-informed approach using experimentation and user research to improve retention and customer loyalty.
  • Act as the voice of the customer internally and develop mechanisms to gather feedback at scale.

Qualifications:

  • 5+ years of product management experience, ideally with B2B or transactional platforms.
  • Experience with order management, fulfillment tracking, or support tooling preferred.
  • Strong customer empathy and experience with user-centered product development.
  • Familiarity with agile product development, data tools, and experimentation frameworks.

 

The estimated base salary range for new hires into this role is $135,000- $175,000 annually + annual bonus depending on factors such as job-related skills, relevant experience, and location. We also offer a competitive benefits package, including 401(k) match, medical, dental and vision insurance; life and disability insurance; generous paid time off including vacation, sick leave, floating and fixed holidays, maternity and bonding leave; EAP, other wellbeing resources; and much more.

#LI-Hybrid

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Frequently Asked Questions

Is the salary disclosed for the Senior Product Manager, Post Order Experience position at xometry?
The salary for this Senior Product Manager, Post Order Experience role at xometry is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Product Manager, Post Order Experience position at xometry located?
This Senior Product Manager, Post Order Experience role at xometry is based in Waltham, MA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Senior Product Manager, Post Order Experience at xometry belong to?
This Senior Product Manager, Post Order Experience position is part of the Product Development and Management department at xometry. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Product Manager, Post Order Experience position at xometry?
Click the "Apply Now" button on this page. You will be redirected to xometry's official application portal hosted on greenhouse where you can submit your application directly.
When was the Senior Product Manager, Post Order Experience job at xometry posted?
This Senior Product Manager, Post Order Experience position at xometry was posted on May 7, 2025. Apply as soon as possible — early applications are often reviewed first.
Senior Product Manager, Post Order Experience
xometry
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