VIRTUAL Patient Facing Ally

simplifed· Support Staff
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📍 Virtual

About this role

WHO WE ARE:

SimpliFed, a 100% virtual telehealth maternal health company, was founded with the mission to democratize access to baby feeding support. Recognizing the significant connection between feeding and maternal mental and physical health, SimpliFed has since developed a Maternal Health Operating System (mOS). This system provides virtual care models and support to families throughout the peri and postnatal periods, addressing what can be one of the most difficult and isolating aspects of new parenthood.

POSITION: 

The role of a Virtual SimpliFed Ally is to engage patients and providers through the use of various communication tools including text, email, and phone call. Allies are the frontline, patient-facing advocates who assist patients with on-board process, schedule appointments, and connect to care. 

POSITION SPECIFICS: 

Perform daily duties that include but are not limited to: 

  • On-line scheduling, patient communications, and patient forms collection 
  • Manage communications queues with prompt responses to voicemails, and incoming patient inquiries via SMS text and live phone calls
  • Assist patients with access to virtual telehealth platform for provider visits and completion of key health information forms
  • Conduct patient outreach and follow-up care requests daily
  • Conduct outbound referrals as instructed by providers and process
  • Monitor internal communications channels for patient care coordination

REQUIREMENTS: 

  • Associates degree or professional certification in a healthcare related field with at least 6 months experience in a clinical setting
  • Preferred: 2+ years experience in a medical office or healthcare system as a receptionist, patient registrar, or clinical admin assistant
  • Demonstrated experience with electronic health records (EHR) and Health IT 
  • Knowledge of medical terminology, medical records, and HIPPA
  • Comfortable using technical tools in a virtual environment
  • Application of critical thinking skills to navigate patient and product issues
  • Oral and Written Fluency in Spanish, preferred 
  • Strong written communication skills and attention to detail
  • Experience working with a multicultural population
  • Exceptional customer service skills, specifically empathetic and trauma informed care

 

Frequently Asked Questions

Is the salary disclosed for the VIRTUAL Patient Facing Ally position at simplifed?
The salary for this VIRTUAL Patient Facing Ally role at simplifed is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the VIRTUAL Patient Facing Ally position at simplifed located?
This VIRTUAL Patient Facing Ally role at simplifed is based in Virtual. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the VIRTUAL Patient Facing Ally at simplifed belong to?
This VIRTUAL Patient Facing Ally position is part of the Support Staff department at simplifed. See the full job description for more information about the team structure and responsibilities.
How do I apply for the VIRTUAL Patient Facing Ally position at simplifed?
Click the "Apply Now" button on this page. You will be redirected to simplifed's official application portal hosted on greenhouse where you can submit your application directly.
When was the VIRTUAL Patient Facing Ally job at simplifed posted?
This VIRTUAL Patient Facing Ally position at simplifed was posted on Oct 17, 2025. Apply as soon as possible — early applications are often reviewed first.
VIRTUAL Patient Facing Ally
simplifed
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