Customer Value Manager (m/f/d)

This role requires the candidate to be located in Mexico.

About Buynomics:

Buynomics is the next-generation SaaS company in pricing and product optimization. It employs large-scale simulation technologies to digitize customers and predict their purchase behavior - in any environment. Our clients use Buynomics to make data-driven decisions about their current and new products, overall portfolio structure, pricing, promotions, trade terms, and more, 100x faster and more precisely than every other solution.

Our mission is to enable transparent, customer-centric commercial decisions. We’re building the operating system for commercial strategy, providing companies with a single source of truth for all market-facing questions related to pricing, products, and promotions.

As a Customer Value Manager, you will manage and grow a portfolio of multinational corporations, ensuring they achieve success with Buynomics’ innovative solution. 

What you'll do:

• Customer Partnership Management: Serve as the primary point of contact for your customer portfolio, building strong relationships and acting as a trusted advisor to clients primarily based in the US and Latin America.
• Onboarding and Training: Lead customer onboarding, conduct tool training workshops, and provide strategic consultation to support integration and usage.
• Revenue Optimization Support: Educate clients on product features, best practices, and strategic applications to enhance revenue growth.
• Strategic Client Planning: Develop and execute up-selling and cross-selling strategies, driving product adoption across departments, users, and business units.
• Needs Assessment: Identify customer needs and coordinate with internal teams to ensure product enhancements align with customer feedback.
• Collaboration with Internal Teams: Work closely with Solution Engineering, Sales, and Marketing teams to address client-specific challenges and explore upselling opportunities.
• Customer Success Initiatives: Drive key customer success projects in alignment with company objectives.

What you'll need:

• A bachelor's degree in economics, business management, engineering, or a related field from a top university.
• At least 4 years of professional experience in a high performing environment - A FMCG company, consultancy or similar is preferred. 
• A problem-solving mindset focused on delivering exceptional customer outcomes.
• Ability to demonstrate proficiency in RGM, Category Management, SRM or related discipline.
• Proficiency in PowerPoint and Excel, with a talent for working with quantitative data.
• Excellent communication skills and a passion for engaging with clients.
• Fluency in both English and Spanish.
• Willingness to travel occasionally to the US and South America.
• An eagerness to learn and a proactive attitude to make an immediate impact.

What we offer:

• Dynamic Environment: Work in a challenging, fast-paced startup.
• Diverse Team: Join an international and inclusive work culture.
• Flexibility: Enjoy a remote-first model with personal and professional growth opportunities
• Annual Learning Budget
• Regular company events

To ensure a smooth and efficient process and that no applications are overlooked, please apply directly to the role. While we'd love to respond to everyone who reaches out, applying ensures that your application is properly tracked and considered.

Buynomics is proud to be an equal opportunity employer. This means that we don’t discriminate based on race or ethnic origin, color, the language(s) you speak, where you (or your parents) are from, or whether or not you consider yourself to have a disability. Neither will your age, gender, gender identity, sexual orientation, religion, beliefs, or political opinions play a part in your application with us. We’re a diverse team in so many ways, and we love it that way.

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