Account Associate

classpass· Sales
Apply Now ↗
📍 Japan

About this role

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

JOB FAMILY SUMMARY: 

The ClassPass International team is responsible for growing and strengthening our partner ecosystem across global markets. This includes acquiring high-quality new fitness, wellness, and experiential partners, as well as nurturing and expanding relationships with existing partners. Through a combination of market expertise, strong local relationships, and strategic sales and account management, the team ensures we deliver exceptional value to our members and long-term success for our partners. 

JOB SUMMARY: 

The Account Associate supports the success and retention of ClassPass fitness and wellness partners across their region. This role is focused on day-to-day partner service, platform optimisation, and post-sale support. While primarily reactive, the Account Associate plays a vital role in ensuring partners are set up for success, resolving issues efficiently, and enabling the broader account management team to focus on strategic growth. 

MINIMUM QUALIFICATIONS AND REQUIREMENTS: 

  • 1-2 years of experience in customer support, account coordination, or operational roles. 
  • Strong communication and organisational skills. 
  • Comfort using CRM systems, email platforms, and spreadsheets. 
  • Detail-oriented, with the ability to manage multiple tasks at once. 
  • Business-level proficiency in English (both verbal and written) 
  • Excellent verbal and written Japanese language skills
  • Alignment with Playlist core values and an eagerness to learn in a fast-paced environment 

 

PRINCIPAL DUTIES AND RESPONSIBILITIES: 

  • Serve as the first line of support for ClassPass partners, resolving operational questions and issues via email and support channels. 
  • Maintain up-to-date partner information in systems and ensure accurate listings and class schedules. 
  • Collaborate with Account Managers to prepare reports, surface key partner needs, and support outreach campaigns. 
  • Assist in the onboarding process for new partners, ensuring smooth activation on the platform. 
  • Monitor partner performance and flag any concerns or opportunities to the broader team. 
  • Deliver excellent partner experience by responding promptly, professionally, and empathetically. 

 

SCOPE OF SUPERVISION/AUTHORITY: 

Individual Contributor:​ Duties are performed under close supervision. Expected to follow standard procedures and escalate complex issues as needed. No direct management responsibility. 

 

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Frequently Asked Questions

Is the salary disclosed for the Account Associate position at classpass?
The salary for this Account Associate role at classpass is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Account Associate position at classpass located?
This Account Associate role at classpass is based in Japan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Account Associate at classpass belong to?
This Account Associate position is part of the Sales department at classpass. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Account Associate position at classpass?
Click the "Apply Now" button on this page. You will be redirected to classpass's official application portal hosted on greenhouse where you can submit your application directly.
When was the Account Associate job at classpass posted?
This Account Associate position at classpass was posted on Jun 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Account Associate
classpass
Apply for this role ↗

You'll be redirected to classpass's official application page on Greenhouse.