Commercial Client Success Manager

Awardco is reimagining the workplace to be more rewarding, supportive, and fun for everyone. As one of the fastest-growing companies in the employee experience industry, our mission is to help employees love what they do, love where they work, and get recognized for their efforts—especially our own employees! And as winners of Glassdoor’s Best Places to Work, Best in Brightest in the Nation, and Great Place to Work, we do much more than talk the talk.

As a Client Success Manager, you'll be instrumental in managing a portfolio of 25-30 commercial clients, overseeing their journey post-onboarding. Your focus will be on ensuring client retention, driving platform adoption, and identifying opportunities for growth. If you're adept at building strategic relationships, leveraging data to inform client strategies, and proactively addressing challenges in a fast-paced SaaS environment, we encourage you to apply.

What you will do:

• Manage a book of 25-30  commercial clients with contract values ranging from $70K–$150K
• Own client relationships post-onboarding, focusing on retention, adoption, and growth
• Conduct QBRs and strategic touchpoints that align Awardco’s value to client's business goals
• Partner with Sales and Renewals team on renewal and upsell opportunities
• Identify risks early and proactively build mitigation strategies
• Leverage platform data to inform client strategy and measure success
• Educate clients on best practices, platform features, and program improvements
• Work cross-functionally with Product, Support, and Engineering to resolve client challenges
• Track client activity and health using Salesforce and ChurnZero
• Deliver an exceptional customer experience rooted in responsiveness and value

What you will bring:

• 2–3 years of experience in Customer Success, Account Management, or a related client-facing role in a SaaS environment.
• Bachelor’s degree or equivalent experience 
• Proven success managing 20–30 B2B accounts with ACVs of $70K–$150K 
• Strong verbal and written communication skills with executive presence
• Proficiency in Salesforce, ChurnZero (or a similar CS platform), and Google Workspace
• Ability to work independently, prioritize tasks, and own outcomes
• Experience Leading client strategy sessions like QBRs and check-ins 
• Experience driving renewals and expansions alongside a sales partner 
• Experience working cross-functionally to resolve client issues and escalate feedback
• Experience analyzing data and presenting actionable insights 
• Proactive, strategic thinker with a bias for action 
• Naturally curious and always looking to improve 
• Strong sense of accountability and ownership 
• Confident, coachable, and thrives in a fast-moving environment. 

Why Awardco:

• We have a revolutionary, client-approved product.
• One of the fastest growing companies in the nation: 3x Inc. 500, 2x Deloitte Technology Fast 500, 2x Mountain West Capital Network Fast 100, 3x Fast 50 (Utah Business), and 3x UV50 Fastest Growing Companies (BusinessQ), to name just a few.
• Great Place to Work certified, ranked in Inc. Best Workplaces, one of the Best and Brightest companies to work for, and ranked on the Salt Lake Tribune's Top Workplaces.
• Backed by renowned investors, both local and national.