Customer Service Representative

ironmountainsolutions· Engineering Services Division
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📍 Vienna, VA

About this role

Customer Service Representative 

Work Location:          Tysons Corner, VA (must live within 50 miles)

Schedule:                  Full Time; hybrid

Relocation:                N/A

Note: This position requires a Public Trust Clearance. 

Iron Mountain Solutions is seeking a highly motivated and organized individual as a Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice. An active Public Trust level security clearance or the ability to obtain one is required.

Job Responsibilities:

  • Ability to operate in a high-volume metrics driven call center environment 
  • Ability to be flexible with work schedule to support the Call Center’s needs during operating hours 
  • Ability to multitask and research information on multiple databases at the same time 
  • Ability to enter data and talk to stakeholders at the same time 
  • Ability to conceptualize scenarios and communicate it effectively to stakeholders 
  • Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources 
  • Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates) 
  • Ability to listen actively to sensitive information 
  • Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment
  • Ability to analyze multifaceted issues relating to the SEVIS system 
  • Ability to provide support to international stakeholders and academic institutions 
  • Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite

Education and Experience Requirements:

  • Education: High school diploma required.
  • Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment.
  • Certification: HDI Certification is highly preferred but not required.
  • Must currently hold or be eligible to obtain a U.S. Public Trust security clearance. Per federal requirements, only U.S. citizens are eligible for this level of clearance.

 

Iron Mountain Solutions is an Equal Opportunity Employer

Frequently Asked Questions

Is the salary disclosed for the Customer Service Representative position at ironmountainsolutions?
The salary for this Customer Service Representative role at ironmountainsolutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at ironmountainsolutions located?
This Customer Service Representative role at ironmountainsolutions is based in Vienna, VA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Service Representative at ironmountainsolutions belong to?
This Customer Service Representative position is part of the Engineering Services Division department at ironmountainsolutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at ironmountainsolutions?
Click the "Apply Now" button on this page. You will be redirected to ironmountainsolutions's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Service Representative job at ironmountainsolutions posted?
This Customer Service Representative position at ironmountainsolutions was posted on Feb 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
ironmountainsolutions
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