Customer Service Representative NMC

ironmountainsolutions· Engineering Services Division
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📍 Martinsburg, WV

About this role

Customer Service Representative - USCG NMC

Work Location:       Martinsburg, WV     

Schedule:               Full Time; fully remote 

Relocation:            N/A

Note: This position requires Public Trust Clearance. 

Iron Mountain Solutions currently supports a contract providing call center support for the U.S. Coast Guard (USCG) National Maritime Center’s (NMC) Contact Center (CC). The Contact Center Specialist provides direct telephone, email, and chat-based support to members of the Merchant Mariner community, members of the public, and other concerned parties, on the Merchant Mariner credentialing process as administered by the United States Coast Guard National Maritime Center. The position requires the candidate to quickly develop an understanding of the laws, regulations, policies, and processes involved in the Merchant Mariner credentialing process, and relies on the candidate’s strong customer service and communication skills, both orally and in writing.

Job Responsibilities: 

  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

Education and Experience Requirements:

  • Bachelor’s degree (no experience required), or
  • High school diploma (or equivalent) and 6 years of relevant experience
  • Must be able to obtain a Public Trust Clearance
  • Must have exceptional written and verbal communications skills

Iron Mountain Solutions is an Equal Opportunity Employer

 

Frequently Asked Questions

Is the salary disclosed for the Customer Service Representative NMC position at ironmountainsolutions?
The salary for this Customer Service Representative NMC role at ironmountainsolutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative NMC position at ironmountainsolutions located?
This Customer Service Representative NMC role at ironmountainsolutions is based in Martinsburg, WV. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Service Representative NMC at ironmountainsolutions belong to?
This Customer Service Representative NMC position is part of the Engineering Services Division department at ironmountainsolutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative NMC position at ironmountainsolutions?
Click the "Apply Now" button on this page. You will be redirected to ironmountainsolutions's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Service Representative NMC job at ironmountainsolutions posted?
This Customer Service Representative NMC position at ironmountainsolutions was posted on May 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative NMC
ironmountainsolutions
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