In-Bound Call Center Representative

ironmountainsolutions· Engineering Services Division
Apply Now ↗
📍 Sparta, North Carolina

About this role

 

Inbound Call Center Representative

Work Location:  Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed.

Schedule:           Full Time

Relocation:          N/A

Salary:                 $16 an hour

Customer Service Representative - DHS ICE HSI Tip Line 

Insight Technology Solutions, Inc. is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice. 

Job Responsibilities: 

  • Answer and manage incoming calls and online tips from the public
  • Gather, clarify, and document information related to alleged criminal or suspicious activity
  • Review and assess tips to determine relevance and appropriate action
  • Conduct basic research using government, law enforcement, and open-source systems
  • Accurately document calls, tips, and findings in government systems
  • Prepare and route reports to the appropriate field offices or agencies
  • Escalate urgent or actionable information to designated personnel as needed
  • Follow established procedures, policies, and data privacy requirements
  • Provide professional, courteous customer service

 

Education and Experience Requirements:

  • 3+ years of experience in a call center 
  • Associate’s degree required
  • Experience resolving complex stakeholder or customer issues
  • Proven ability to manage multiple tasks in a high-volume environment
  • Strong multitasking skills, including simultaneous data entry, research, and communication
  • Comfortable working with diverse stakeholders across varying professional backgrounds
  • Strong analytical, research, and problem-solving skills
  • Ability to work independently with minimal supervision
  • Excellent verbal and written communication skills
  • Active listening skills and sound judgment in complex situations
  • Experience supporting or training new customer service representatives
  • Ability to generate ad-hoc reports using internal systems
  • Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office

 

 

 

Frequently Asked Questions

Is the salary disclosed for the In-Bound Call Center Representative position at ironmountainsolutions?
The salary for this In-Bound Call Center Representative role at ironmountainsolutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the In-Bound Call Center Representative position at ironmountainsolutions located?
This In-Bound Call Center Representative role at ironmountainsolutions is based in Sparta, North Carolina. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the In-Bound Call Center Representative at ironmountainsolutions belong to?
This In-Bound Call Center Representative position is part of the Engineering Services Division department at ironmountainsolutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the In-Bound Call Center Representative position at ironmountainsolutions?
Click the "Apply Now" button on this page. You will be redirected to ironmountainsolutions's official application portal hosted on greenhouse where you can submit your application directly.
When was the In-Bound Call Center Representative job at ironmountainsolutions posted?
This In-Bound Call Center Representative position at ironmountainsolutions was posted on Jan 9, 2026. Apply as soon as possible — early applications are often reviewed first.
In-Bound Call Center Representative
ironmountainsolutions
Apply for this role ↗

You'll be redirected to ironmountainsolutions's official application page on Greenhouse.