In-Bound Call Center Representative

ironmountainsolutions· Engineering Services Division
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📍 Tysons, VA

About this role

In-Bound Call Center Representative 

Work Location:          Tysons Corner, VA

Schedule:                  Full Time; fully remote 

Relocation:                N/A

Note: This position requires a Public Trust Clearance. 

Insight Technology Solutions currently supports a contract providing call center support for the Student Exchange and Visitor Program (SEVP) within the Department of Homeland Security. We are looking for candidates with previous experience in providing end-user phone support in a high call volume environment with a proven ability to deliver comprehensive customer service and updates regarding sensitive information.

Job Responsibilities:

  • Ability to operate in a high-volume metrics driven call center environment 
  • Ability to be flexible with work schedule to support the Call Center’s needs during operating hours 
  • Ability to multitask and research information on multiple databases at the same time 
  • Ability to enter data and talk to stakeholders at the same time 
  • Ability to conceptualize scenarios and communicate it effectively to stakeholders 
  • Ability to work independently, and demonstrated ability to efficiently interpret research and analyze information from various sources 
  • Ability to communicate effectively both orally (in groups and one-on-one) and in writing (as position occupied dictates) 
  • Ability to listen actively to sensitive information 
  • Ability to successfully navigate national web-based tracking systems relating to SEVIS and Fee Payment
  • Ability to analyze multifaceted issues relating to the SEVIS system 
  • Ability to provide support to international stakeholders and academic institutions 
  • Ability to utilize telephony systems, CRM, Microsoft Dynamics and other ticket tracker systems, and Microsoft Office Suite

Education and Experience Requirements:

  • Education: High school diploma required.
  • Experience: Minimum of three (3) years of specialized experience supporting a Call Center or Help Desk environment.
  • Certification: HDI Certification is highly preferred but not required.

Insight Technology Solutions is an Equal Opportunity Employer

Frequently Asked Questions

Is the salary disclosed for the In-Bound Call Center Representative position at ironmountainsolutions?
The salary for this In-Bound Call Center Representative role at ironmountainsolutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the In-Bound Call Center Representative position at ironmountainsolutions located?
This In-Bound Call Center Representative role at ironmountainsolutions is based in Tysons, VA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the In-Bound Call Center Representative at ironmountainsolutions belong to?
This In-Bound Call Center Representative position is part of the Engineering Services Division department at ironmountainsolutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the In-Bound Call Center Representative position at ironmountainsolutions?
Click the "Apply Now" button on this page. You will be redirected to ironmountainsolutions's official application portal hosted on greenhouse where you can submit your application directly.
When was the In-Bound Call Center Representative job at ironmountainsolutions posted?
This In-Bound Call Center Representative position at ironmountainsolutions was posted on Dec 29, 2025. Apply as soon as possible — early applications are often reviewed first.
In-Bound Call Center Representative
ironmountainsolutions
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