Implementation Manager Contractor

hummingbirdregtech· Customer Success
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🌍 Remote📍 Remote

About this role

Hummingbird is a remote-first, fully distributed team united by the shared mission of helping fight financial crime. Since our launch in 2017, we’ve helped major financial institutions and tech-savvy trailblazers alike (e.g. Stripe, Affirm, Evolve Bank etc.) orchestrate their compliance programs through our thoughtfully designed, intuitive SaaS product. We believe finding and stopping financial crime is a problem rooted in code, language and design, so we built the product that the heroes doing this work deserve.

We are customer-obsessed, and we love building and shipping great products. We set a high bar, challenge our assumptions, seek diverse opinions, and support each other to do our best work.

We do our best to write inclusive, descriptive and accurate job descriptions, but we’re not always perfect. If you’re interested in the role, we’d love to hear from you even if you don’t feel like you meet everything we’re looking for. We’re always iterating and improving, and it’s possible that your experience is even more impactful than we could have imagined.
 
 

About the Role

As an Implementation Manager (Contractor), you’ll be the engine behind successful customer launches at Hummingbird. This contract role, working roughly 20 hours per week, will be responsible for implementations end-to-end — translating real customer business and technical requirements into a thoughtfully configured Hummingbird platform that meets our clients’ use cases.

This is a role for someone who loves both structure and problem-solving: you’ll manage timelines and stakeholders while getting hands-on with platform configuration, integrations, and workflows. If you're drawn to turning complexity into clarity and seeing customers succeed, this role was built for you.

 

What you’re looking to do:

  • Welcome new Hummingbird customers with open arms. As one of the key points-of-contact just after a new customer signs on, you understand the impact that your role has!
  • Dive deep into technical intricacies. Our product is highly configurable. You enjoy solving complex problems, and communicating that in a way that simplifies and brings clarity
  • Own all aspects of implementation. With the support of the CS team, you’ll be responsible for driving client satisfaction, project scope, change requests, project status tracking, coordination of internal tasks, and reporting of project KPIs
  • Configure the Hummingbird platform to meet customer business and technical requirements, within product capabilities
  • Manage multiple implementations in parallel, prioritizing effectively and proactively flagging risks, tradeoffs, or scope changes

 

What we’re looking for:

  • You thrive in owning ambiguous implementation work and turning loose requirements into clear plans, decisions, and outcomes
  • Experience configuring B2B enterprise SaaS platforms or technical products based on real customer business and technical needs (not just running project plans)
  • A strong cross-functional collaborator who enjoys working across the Customer Success org - with Technical Solutions Engineers, Implementation Managers, and our Head of Delivery to get things shipped
  • You're organized, proactive, and reliable — you manage your own priorities well and surface risks or blockers early
  • Someone who’s energized by a fast-moving, evolving environment

What’s in it for you:

  • The chance to help have a real impact on how we deliver. 
  • Competitive hourly rate.
  • Remote-first, fully distributed company with flexible working hours.
  • Safe, respectful & comfortable work environment with colleagues and leadership who prioritize diversity, equity, inclusion and belonging.

 

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please don't hesitate to contact us to request accommodation.

Frequently Asked Questions

Is the salary disclosed for the Implementation Manager Contractor position at hummingbirdregtech?
The salary for this Implementation Manager Contractor role at hummingbirdregtech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Implementation Manager Contractor job at hummingbirdregtech remote?
Yes, this Implementation Manager Contractor position at hummingbirdregtech is remote, with team members based in Remote. You can work from home or anywhere in the supported regions.
Which team or department does the Implementation Manager Contractor at hummingbirdregtech belong to?
This Implementation Manager Contractor position is part of the Customer Success department at hummingbirdregtech. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Implementation Manager Contractor position at hummingbirdregtech?
Click the "Apply Now" button on this page. You will be redirected to hummingbirdregtech's official application portal hosted on greenhouse where you can submit your application directly.
When was the Implementation Manager Contractor job at hummingbirdregtech posted?
This Implementation Manager Contractor position at hummingbirdregtech was posted on May 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Implementation Manager Contractor
hummingbirdregtech
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