Customer Service Representative (Malaysia)
About this role
About Selkirk Sport
At Selkirk Sport, we’re passionate about pushing the boundaries of pickleball innovation. Our mission is to Fuel the Pickleball Obsession by creating the sport’s premier products and ecosystem. As a leading global brand in premium pickleball equipment, we’re expanding our international presence and seeking top-tier talent to support our growth in the U.S. and abroad.
We pride ourselves on a culture of excellence, collaboration, and continuous improvement. Selkirk applies first-principles thinking to design scalable, process-driven systems that create lasting operational advantage.
Selkirk Sport, a leader in pickleball innovation and performance equipment, is seeking a Customer Service Representative (CSR) based in Malaysia to support our growing customer experience operations. This role focuses primarily on assisting our U.S.-based team with warranty claims, ensuring a smooth and professional process for customers worldwide.
As part of a dynamic and collaborative team, this position will evolve over time as new responsibilities and training opportunities are introduced. The ideal candidate is detail-oriented, organized, and eager to grow within an international customer service environment.
Key Responsibilities
- Review and process warranty claim submissions, ensuring all required information is complete and accurate.
- Communicate with customers via email or other digital platforms to gather additional claim details when necessary.
- Collaborate closely with U.S.-based team members to ensure timely and consistent claim resolution.
- Document claim outcomes, replacement shipments, and customer feedback in company systems.
- Identify recurring issues or trends in product claims and escalate findings to the appropriate department.
- Maintain accurate records of customer interactions and transactions.
- Participate in ongoing training and contribute to improving warranty processes.
- Assist with additional customer service or administrative tasks as assigned as training progresses.
Qualifications
- Strong written and verbal communication skills in English.
- Previous experience in customer service, warranty processing, or administrative support preferred.
- Proficiency in basic computer applications (Google Suite or Microsoft Office Suite). As well as developing proficiency in our company’s proprietary applications.
- High attention to detail and ability to follow established procedures.
- Strong organizational and problem-solving skills.
- Reliable internet connection and ability to work with a U.S.-based team.
- Positive attitude, self-motivated, and eager to learn new systems and processes.
- Proactive in looking for tasks to do, not simply relying on assigned work.
Why Join Selkirk Sport?
- Lead brand design for the #1 brand in pickleball—an industry on the rise.
- Work on high-impact projects seen by millions.
- Collaborate with a fast-moving, innovative brand design team.
- Enjoy a high-energy work environment where your ideas shape the future of the sport.
- Competitive salary, benefits, hybrid work arrangement and opportunities for growth.
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