IT Helpdesk Specialist

morsecorp· Operations
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📍 Cambridge, MA

About this role

MORSE Corp is an employee owned, small business based in Cambridge, MA, Arlington, VA, and Seattle, WA with a history of fielding cutting-edge technology. MORSE boasts a specially selected team of scientists, engineers, and software developers to deliver best-in-class technical solutions that solve difficult multidisciplinary problems faced by the US National Security Ecosystem.  

MORSE is seeking a versatile IT Helpdesk / Cybersecurity Specialist to provide frontline technical support while assisting with critical cybersecurity initiatives. This role combines end-user support, system troubleshooting, and IT operations with cybersecurity monitoring, compliance, and risk mitigation. The ideal candidate has strong technical skills, a proactive mindset, and a passion for solving problems across IT and security domains.

Responsibilities

  • Provide Tier 1 and Tier 2 helpdesk ticket support for MacOS, Windows, and Linux environments.

  • Onboard and support new employees, including account setup and hardware/software configuration.

  • Troubleshoot and resolve issues with desktops, laptops, servers, and networks.

  • Assist with cybersecurity tasks, including developing architecture, mitigating risks, and maintaining security solutions.

  • Perform vulnerability scanning, system audits, and incident response in collaboration with the IT/Security team.

  • Maintain awareness of evolving threats and threat actors; research and generate cyber threat intelligence and landscape warnings.

  • Review and investigate audit records for anomalies or signs of compromise.

  • Support compliance oversight by helping document and track controls and mitigation steps.

Requirements 

  • Strong troubleshooting skills with MacOS, Windows, and Linux

  • Scripting experience in Bash/shell and Python

  • Understanding of cybersecurity principles, common IT architectures, and network protocols

  • Familiarity with system administration (account management, servers, virtualization, patching)

  • Experience with vulnerability scanning tools and incident response processes

  • Strong written communication skills to create clear technical documentation

  • US Citizenship required and ability to obtain a US Security Clearance 

 

MORSE Corp’s salary range for this role carefully considers a wide range of compensation factors, including but not limited to, prior experience, education, skills and expertise, location, internal equity, and other factors that are job related and consistent with business need. Therefore, final offer amounts may vary from the amount stated. Depending on role eligibility, total compensation may also include bonus, stock, 401(k) match, paid time off, medical, dental, vision and life insurance.

Employees also receive 10 paid holidays per year. MORSE maintains an “open” leave policy that does not restrict exempt, regular full-time employees to a specific number of paid sick or vacation days. However, this policy is not an “unlimited” paid leave policy. 

Compensation
$60,000—$100,000 USD

The team at MORSE takes pride in being the smart team that is easy to work with. We focus on steady, long-term success with an emphasis on exceptionalism and delivering mission-critical impact to our customers. For more information, please visit www.morsecorp.com.

 

Frequently Asked Questions

Is the salary disclosed for the IT Helpdesk Specialist position at morsecorp?
The salary for this IT Helpdesk Specialist role at morsecorp is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Helpdesk Specialist position at morsecorp located?
This IT Helpdesk Specialist role at morsecorp is based in Cambridge, MA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the IT Helpdesk Specialist at morsecorp belong to?
This IT Helpdesk Specialist position is part of the Operations department at morsecorp. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Helpdesk Specialist position at morsecorp?
Click the "Apply Now" button on this page. You will be redirected to morsecorp's official application portal hosted on greenhouse where you can submit your application directly.
When was the IT Helpdesk Specialist job at morsecorp posted?
This IT Helpdesk Specialist position at morsecorp was posted on Jun 4, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Helpdesk Specialist
morsecorp
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