Operations Associate (Direct Services) (f/m/x) - hybrid
About this role
Founded in 2017, refurbed is Europe’s fastest-growing marketplace for refurbished products, active in 23 European countries and having surpassed €2Bn in GMV — all while being profitable. With beautiful headquarters in Vienna, we operate as a remote-first company, and our 250+ employees enjoy up to two months of workation per year. We’ve also been recognised as a Top DACH Employer by Kununu for three consecutive years.
Our mission is to make sustainable consumption the easy choice by enabling customers to buy products up to 40% cheaper while significantly reducing CO₂ emissions.
If you thrive in an environment that values momentum, ownership, and impact, you’ll feel at home here. We’re a fast-paced, high-performance team that works hard and challenges itself everyday. To enable this high-performance every team member enjoys full autonomy over their location (we’re remote-first).
Join our Direct team, the part of refurbed that builds commercial products and services beyond the core marketplace. We are hiring two Operations Associates to help run and scale these products: the analytics behind them, the operations that keep them steady, and the automation that makes them scale.
You will own reporting and analysis, run operational processes, automate the manual work, and drive cross-functional projects. Depending on your background, you will focus either on our service products (insurance, repair, trade-in) or our direct-to-consumer products (in-house retail, accessories, software). We work that out together during the process. This is a high-exposure role for someone early in their career, with real ownership from the start.
Who you are
- 1–3 years of experience in operations, analytics, or commercial functions: startup, scaleup, or fast-moving environment (marketplace, insurance, ecommerce, fintech, or similar)
- Hypothesis-first thinker who writes clearly and communicates directly, including across functions and with senior stakeholders. Comfortable operating in ambiguity, managing uncertainty, and balancing multiple priorities without becoming overwhelmed.
- You've shipped at least one automation (Notion, Zapier, Make, Airtable, or scripts) and can describe what it replaced
- AI fluent: you use Claude or ChatGPT in your daily work and know how to iterate and when not to trust the output
- Fluent in English: other European languages are a plus
- You care about sustainability and want your work to matter
- Quantitatively confident: spreadsheets, modelling, and turning vague problems into concrete analysis; SQL, Python, or no-code tools are a plus
Location & eligibility: This role is open to candidates based in Europe (including UK) only with a valid right to work.
What you'll do
- Own performance and reporting: run regular KPI reporting and one-off analyses so the team knows what is driving performance and what to do about it. Keep improving the quality of the reporting and the tooling behind it.
- Run operations and own processes: run the operational checks that keep performance steady and customers happy. Find the gaps, fix the root cause, and build the controls that catch problems early.
- Find manual work and automate it: simplify and automate recurring processes, reports, and alerts across areas like quality control, customer care, and pricing. We expect one shipped automation by month three.
- Support partner and supplier work: reviews, negotiations, and account management with the partners behind your focus area. Insurance carriers and repair networks on the service side. Suppliers and logistics partners on the accessories side.
- Drive projects end to end: research the opportunity, map stakeholders across business development, marketing, and product, set the plan and timeline, define what success looks like, and track it to completion. Use prioritisation frameworks such as RICE to sequence work and make trade-offs explicit.
Bonus: You have shipped a side project that took serious effort, whether a small business, a community, a research project, or a tool.
WHY YOU WILL ENJOY WORKING WITH US:
Our Culture and Values:
- Decisions should be made based on facts and not by hierarchy levels? We sure think so!
- We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company.
- You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!
- No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!
Personal & Professional Development:
- You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you.
- We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health.
- We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments.
Flexibility:
- We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊
- We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize.
- You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops
…and much more! See https://careers.refurbed.com/ for further insights!
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