Customer Support Representative (Australia)

openspace· Customer Support
Apply Now ↗
📍 Australia

About this role

Brief summary of role:

Customer Support Representatives are experts in front-line customer support. As a Customer Support Representative, you are expected to have an intensely strong work ethic, positive demeanor, and strong organizational skills. You’ll listen, guide, train and support our customers to the best possible outcome quickly with every interaction.

This is a unique opportunity to join a rapidly growing company with a strong customer and revenue base to build a world-class community of next-generation construction leaders. We have a great story to tell, our customers are changing how the world is built, and we need you to help get the word out.

What you will be doing:

  • Accurately, efficiently, and promptly answer questions about the company’s products and/or features
  • Professionally resolve inquiries and issues by listening, guiding, training and troubleshooting our customers to the best possible outcome quickly
  • Maintain a high level of customer satisfaction in each and every interaction with our customers
  • Analyze and monitor key user and operational metrics to help drive improvements to our product and support offerings
  • Promote an environment for renewal by ensuring there are no technical barriers to the customer’s ongoing success
  • Cultivate an in depth understanding of the company’s technology, products, and services, including working with other teams to stay ahead of the curve on upcoming releases and betas
  • Collaborate effectively with all cross-functional peers on specific user-impacting issues
  • Support OpenSpace’s culture, assist in defining and scaling our support team 

What we are looking for:

  • 2+ years exp of direct customer facing experience for a technically complex product 
  • 2+ years exp working in a SaaS environment
  • Strong customer-facing skills enabling you to professionally and effectively represent the company 
  • Self-motivated, independent learner, eager to expand product and industry knowledge 
  • Team player who also works well independently
  • Demonstrate a positive attitude and working relationship with peers and co-workers
  • Highly organized with strong troubleshooting and multi-tasking skills
  • Ability to actively listen and communicate clearly with the ability to explain complicated things simply
  • Experience with the construction software or construction industry is a plus but not required

#LI-Remote

OpenSpace welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community. OpenSpace is proud to be an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Frequently Asked Questions

Is the salary disclosed for the Customer Support Representative (Australia) position at openspace?
The salary for this Customer Support Representative (Australia) role at openspace is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Representative (Australia) position at openspace located?
This Customer Support Representative (Australia) role at openspace is based in Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Customer Support Representative (Australia) at openspace belong to?
This Customer Support Representative (Australia) position is part of the Customer Support department at openspace. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Representative (Australia) position at openspace?
Click the "Apply Now" button on this page. You will be redirected to openspace's official application portal hosted on greenhouse where you can submit your application directly.
When was the Customer Support Representative (Australia) job at openspace posted?
This Customer Support Representative (Australia) position at openspace was posted on Apr 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Representative (Australia)
openspace
Apply for this role ↗

You'll be redirected to openspace's official application page on Greenhouse.