IT Administrator

openspace· Progress Tracking
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📍 Pakistan

About this role

Principal Objective of Position:         

The IT Operations Administrator ensures reliable, efficient, and secure technology operations by delivering world-class support across systems, devices, and platforms for both domestic and international employees. This includes remotely troubleshooting tickets and problems both software and hardware related. This role drives operational excellence through the proactive use of modern IT tools (Okta, Jira, Google Workspace, MDM, and AI technologies) to manage the entire lifecycle of user accounts and their devices. The ideal candidate demonstrates a positive and curious attitude, supports employees worldwide with empathy and clear communication, and is committed to understanding their problems and removing friction so others can do their best work. This role is based in Pakistan and primarily supports remote employees to ensure coverage across time zones not supported by the US-based IT team, while also providing IT support for the local office. markets.

Key Functions of This Role: 

  • Conduct employee onboarding, offboarding, and new hire orientation including hardware setup and software installation.
  • Support Mac and Windows operating systems end to end, as well as mobile devices (Apple, Android).
  • Manage user and software access through tools such as Okta, Jira, and Google Workspace.
  • Update and maintain asset Inventory and manage hardware refresh cycles, including purchasing, provisioning, configuring and shipping.
  • Work with Legal/Compliance to ensure IT security meets or exceeds compliance requirements, including supporting AI tools.
  • Document solutions, create guides, and explain steps when troubleshooting tickets.

Education and Experience Required: 

  • 2+ years of experience in IT
  • An Associate’s degree or equivalent experience preferred
  • Familiarity with a fully remote environment, zero-touch deployment architecture, and device management through MDM.
  • Atlassian suite experience (Jira, Confluence, and Service Management)
  • Demonstrates ownership and accountability in all responsibilities
  • Works effectively as a collaborative team member
  • Dependable and consistent in meeting commitments
  • Produces accurate, high-quality work with strong attention to detail
  • Manages time efficiently while handling multiple priorities
  • Communicates clearly and effectively, both verbally and in writing
  • Applies sound problem-solving and critical-thinking skills
  • Delivers professional, courteous, and customer-focused service
  • This role requires the ability to travel. The average travel requirements of this role are up to 10%.

OpenSpace welcomes employees from varied backgrounds and walks of life, and it’s reflected in our diverse community. OpenSpace is proud to be an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Frequently Asked Questions

Is the salary disclosed for the IT Administrator position at openspace?
The salary for this IT Administrator role at openspace is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Administrator position at openspace located?
This IT Administrator role at openspace is based in Pakistan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the IT Administrator at openspace belong to?
This IT Administrator position is part of the Progress Tracking department at openspace. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Administrator position at openspace?
Click the "Apply Now" button on this page. You will be redirected to openspace's official application portal hosted on greenhouse where you can submit your application directly.
When was the IT Administrator job at openspace posted?
This IT Administrator position at openspace was posted on May 19, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Administrator
openspace
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