Ondesk Engineer

Virtu is a leading financial firm that leverages cutting edge technology to deliver liquidity to the global markets and innovative, transparent trading solutions to our clients. As a market maker, Virtu provides deep liquidity that helps to create more efficient markets around the world. Our market structure expertise, broad diversification, and execution technology enables us to provide competitive bids and offers in over 19,000 securities, at over 235 venues, in 36 countries worldwide 

The firm’s complementary core offerings—market making, client execution services, and trading venues—give Virtu a competitive advantage in developing and applying innovative tools that deliver efficiencies and performance across the organization. 

Primary Responsibilities

Ondesk Support

·         Setup, configure, and maintain the Windows Desktop Environment and end-user support, including but not limited to hardware and software management, security patches and health check monitoring in line with Global desktop standards, policies and procedures 

·         Build rapport with help desk customers and provide first line local and second line regional desktop/office technical support including incident/problem identification, resolution and escalation.

·         Configure and support general office facilities issues

·         Install and maintain desktops, user account administration; responsible for introducing adapting and improving IT systems in own area of responsibility

Local Data Center

·         Responsible for both the local office & Singapore Data Centre management including, organising deliveries, patching cables, installing servers and inventory management in line with global standards, policies and procedures. 

IT Infrastructure

·         Maintain inventory of all hardware and software. 

Knowledge and Skills

Required

·         3-5 years relevant experience

·         Customer focused attitude and dedicated to problem resolution

·         Must be able to handle multiple projects/issues simultaneously.

·         Working experience with Windows 7 and 10 and Microsoft Office

·         Must be able to work under pressure with long working hours under critical situations.

·         Excellent organization, inventory and desk management skills

·         Clear and detail-oriented communicator and team player.

·         Outgoing, comfortable with speaking and writing English is a must.

·         Data Center Experience