Help Desk Specialist
About this role
Who we are:
Strongpoint Partners is tech-enabled retirement services platform serving small- to mid-sized businesses with integrated retirement third party administration, recordkeeping, payroll, and HR solutions. Recognized as one of Inc. 5000’s Fastest Growing Private Companies in America and certified as a Great Place to Work, Strongpoint offers a suite of services that prioritizes accuracy, compliance, and reduction of regulatory risk for its clients, delivered by local client success teams that understand the nuances of the markets they serve. With a coast-to-coast network of 19 leading firms including HowardSimon ("HSR"), Jocelyn Pension Consulting ("JPC"), Retirement Strategies Group (“RSG”), Retirement Planners and Administrators (“RPA”), Pension Financial Services (“PFS”), Pollard & Associates ("PA"), Carlson Quinn ("CQ"), SI GROUP ("SIG"), Retirement Planning Consulting Group (“RPCG”), Karel-Gordon & Associates ("KGA"), Cash Balance Actuaries ("CBA"), Pension Consultants, Inc. (“PCI”), Actuaries Unlimited (“AUI”), California Retirement Plans (“CRP”), Benefit Equity ("BEI"), United Benefit Pensions, Inc. ("UBP"), Creative Retirement Systems ("CRS"), Associated Pension Consultants ("APC"), Allied Consultants, Inc. ("ACI"), American Retirement Plan Services, LLC (“ARPS”), and SMS Retirement (“SMS”). Strongpoint Partners combines a relentless passion for service and innovation with the experience and expertise required to make retirement work for everyone. For more information, please visit: www.strongpointpartners.com.
Position Overview:
Strongpoint Partners is seeking two highly motivated Help Desk Technicians to join our IT team. This role provides frontline technical support to end users and plays a key role in ensuring the reliable operation of hardware, software, and network systems. The ideal candidate is a strong troubleshooter with excellent communication skills and a customer-first approach to problem-solving.
PLEASE NOTE: This role is intended to follow a hybrid work model with the expectation of in-office work ~2-4 days per week out of our Riverwoods, IL and/or downtown Chicago offices.
Key Responsibilities:
- Provide Tier 1 and Tier 2 technical support to end users, ensuring timely and effective resolution of issues.
- Troubleshoot and support Microsoft Office 365 applications and services.
- Build, configure, and deploy laptops managed through Microsoft Intune.
- Diagnose and resolve local network and VPN connectivity issues.
- Provision and manage user accounts in Office 365, including permissions and security settings.
- Ensure endpoint security tools and controls are active, compliant, and functioning properly.
- Maintain accurate hardware and software asset records within the ITSM system.
- Escalate high-priority or complex incidents to management or higher-level support as needed.
- Deliver exceptional customer service and communicate clearly with both technical and non-technical users.
- Other duties as assigned.
Qualifications:
- 3-5+ years of proven experience in a Help Desk or IT Support role.
- Strong working knowledge of Office 365 administration and troubleshooting.
- Experience with Microsoft Intune or similar device management tools.
- Solid understanding of networking fundamentals, including VPN technologies.
- Familiarity with ITSM tools and asset management best practices.
- Ability to prioritize tasks and perform effectively in a fast-paced environment.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
Preferred Qualifications:
- Bachelor's degree in a related field.
- CompTIA A+, Network+, and/or Microsoft certifications.
- Experience supporting users in an enterprise IT environment.
Pay Transparency Statement:
The anticipated pay range for this position is $55,000-$65,000 annually.
At Strongpoint Partners, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program.
Our Value-Driven Employee Experience:
- Flexible Workplace – Hybrid and remote options available for many roles.
- Flexible PTO – Competitive paid time off, including flexible & unlimited options.
- Inclusive Environment – A culture that values diversity, collaboration, and respect.
- Growth Opportunities – Support for ongoing learning and career development.
- Comprehensive Benefits – Health, dental, vision, life, and disability coverage.
- Workplace Perks – Incentive bonus programs, flexible hours, & more.
**Specific benefits and programs may vary by partner and position.
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