Delivery Coordinator

The opportunity

The Delivery Coordinator will work closely with Delivery Operations and Client Success teams, owning the behind-the-scenes, administrative tasks while their team counterparts focus on building the client relationships. In this role, you will be expected to handle multiple tasks and projects in support of both internal teams and client accounts. This role requires someone who is efficient and detail-oriented.

Employment Level: Entry 

Employment Type: Full Time

Location: Philippines 

Working Hours: 9pm to 6am PHT (APR-OCT) or 10pm to 7am PHT (NOV-MAR)

What you'll do

• Set up, configure, and launch campaigns in Convertr, including ongoing optimizations, delivery adjustments, and troubleshooting (API setup, test deliveries, and lead submission integrations).
• Monitor daily lead delivery and pacing, follow up on missing submissions, and reconfirm monthly/quarterly volume expectations to ensure campaign performance.
• Maintain accurate campaign data across Salesforce and internal tracking tools (Google Workspace), ensuring consistency and alignment across systems.
• QA landing pages, coordinate edits, and confirm readiness prior to campaign launch or client distribution.
• Deliver leads and reporting updates to clients on a daily or weekly cadence, while building and maintaining dashboards tracking performance metrics (e.g., intent data, engagement signals).
• Coordinate vendor operations end-to-end, including kickoff communications, ongoing management, insertion order (IO) creation, and tracking approvals, signatures, and deliverables.
• Manage campaign execution workflows, including creative request submission and tracking, direct mail coordination, campaign master sheets, and resolving bottlenecks (delivery delays, submission issues, creative gaps).
• Support financial and operational processes by assisting with invoice validation, responding to ad hoc requests, and identifying process gaps to improve workflows across the Delivery and Client Success teams.

Who you are

• 2+ years of experience supporting campaign execution, lead delivery, or marketing operations within a digital marketing or lead generation environment.
• Hands-on experience with Salesforce (or similar CRM), including updating records, tracking delivery, and maintaining data accuracy across systems.
• Experience using lead delivery platforms (e.g., Convertr) or similar campaign management tools.
• Strong understanding of campaign tracking, lead pacing, and performance monitoring across multiple concurrent programs.
• Experience coordinating with external vendors or partners to execute campaigns, manage deliverables, and resolve delivery issues.
• Exposure to technical campaign components such as API setups, lead integrations, and testing delivery flows.
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.
• Strong written communication skills for client-facing updates and internal coordination, with the ability to work overnight (US hours) and maintain reliable equipment and internet connectivity (including backup).

**The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **

What we offer you

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Corporate HMO Plan for all full-time PH employees upon completion of two months of tenure.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

#LI-Remote

Work authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.