Customer Service Administrator

ABOUT SOURCEPASS

At Sourcepass, we’re redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more.  We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let’s work together on empowering our client's teams, protecting their data, and enabling their growth.

Join us and be part of our journey toward even greater accomplishments.

POSITION SUMMARY

A fast-paced customer service role that requires solid communications skills, and the ability to ask the right questions that uncover information necessary to assist in resolving client issues. The ideal candidate is detail oriented, consistent, and patient. This role requires someone who is comfortable with technology and has a willingness to learn about technology terms and acronyms. This position reports to the Customer Service Team Lead. 

RESPONSIBILITIES

• Phones – You will be asked to answer incoming phone calls, enter tickets in the Sourcepass standard format and document everything in our ticketing database
• Emails - You will be asked to enter tickets into our database that arrive via our customer email portal
• Data Entry – You will be asked to process data entry tasks as needed
• Outbound Calling – You will be asked to call clients to inform them of scheduling and/or changes
• You will be asked to assist management team in special projects as deemed necessary

DESIRED SKILLSET/EXPERIENCE  

• Reliable – Shows up for work on time – ready to work
• Minimum 2-3 years of experience providing Customer Service in an office setting
• Ability to effectively communicate by phone
• Ability to speak and write in English, clearly and professionally
• Proficiency with computer (Windows Operating system)   
• Strong typing skills required
• Pays attention to detail 

This is an independent contractor position