NOC Technician

ABOUT SOURCEPASS

At Sourcepass, we’re redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more.  We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let’s work together on empowering our client's teams, protecting their data, and enabling their growth.

Join us and be part of our journey toward even greater accomplishments.

POSITION SUMMARY

This is an ideal opportunity for a recent technical school graduate looking to get their start at a fast‑growing technology company. As a member of our team, you’ll gain hands‑on exposure to a wide range of products and services, along with meaningful opportunities for continued learning, professional growth, and career advancement. A NOC Imaging Technician is to provision and stage endpoint and network hardware, maintain documentation and inventory, and manage shipping and receiving. This is a full‑time, on‑site role based at our headquarters location in Melville, NY. The salary for this position is $40,000-$45,000.

RESPONSIBILITIES

• Provision and configure endpoint devices (PCs, tablets, thin clients) following imaging standards and policies.
• Stage and baseline servers/firewalls/switches and other network equipment
• Maintain accurate documentation for device configurations, assets, and deployment procedures.
• Manage inventory, including receiving, logging, labeling, tracking, and organizing hardware.
• Coordinate shipping and receiving to ensure equipment is packaged and delivered efficiently.
• Identify opportunities to improve imaging and deployment workflows and enhance documentation.

DESIRED SKILLSET/EXPERIENCE

• Knowledge of Windows 10/11 installation, configuration, and troubleshooting
• Knowledge of basic subnetting
• Knowledge of OSI Model
• Positive, motivated learner with strong communication skills and keen attention to detail
• Customer‑service mindset focused on reliability and user experience
• A desire to improve skillset by earning industry certifications (We pay for them!)
• Strong troubleshooting skills with a methodical, documentation‑first approach
• Comfortable following standard operating procedures for imaging, deployments, and supporting workflow with suggestions for improvement
• Demonstrates strong ownership and accountability in resolving issues
• Ability to multitask and prioritize issues based on severity and SLA impact
• Likes to have fun and laugh with a great team 

Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can’t wait to see what unique perspectives you’ll bring to our team!