Principal Programme Delivery Manager
About this role
Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.
The role
We’re looking for a Principal Programme Delivery Manager to join our PMO team and lead the execution of some of Boku’s most strategic, high-impact initiatives.
This is a senior, hands-on role at the centre of cross-functional delivery, translating business strategy into structured, executable programmes that drive real commercial outcomes.
You’ll work across Product, Engineering, Commercial, Compliance and external partners to deliver complex, multi-workstream programmes, helping us scale globally in a fast-moving, regulated fintech environment.
This role is ideal for someone who enjoys bringing clarity to complexity, building programmes from the ground up, and influencing stakeholders to deliver meaningful results - without needing direct line management.
What you’ll be doing
Own and deliver strategic programmes
- Lead end-to-end delivery of complex, cross-functional programmes aligned to business growth
- Translate strategic priorities into clear delivery plans, milestones, and measurable outcomes
- Ensure programmes are delivered on time, within scope, and to a high standard
Drive cross-functional execution
- Coordinate across Product, Engineering, Commercial, Operations, Legal, Compliance and external partners
- Manage dependencies across teams, markets, and workstreams
- Identify risks early and drive resolution
Embed structure, governance, and best practice
- Establish scalable programme structures, governance, and reporting
- Contribute to the ongoing development and maturity of the PMO function
- Improve delivery processes, tools, and ways of working to increase predictability and quality
Manage risk in a regulated environment
- Embed regulatory and risk considerations into programme delivery (e.g. PSD2, AML, GDPR)
- Anticipate operational, technical, and compliance risks and mitigate proactively
Engage and influence stakeholders
- Act as the central point of coordination for senior stakeholders and partners
- Provide clear, data-driven updates and reporting
- Build strong relationships and alignment across teams
Drive continuous improvement and innovation
- Stay close to trends in payments (e.g. Open Banking, A2A, real-time payments)
- Explore ways to improve delivery through better tooling, automation, and data insights
- Help evolve how programmes are delivered across the organisation
What success looks like
- Strategic programmes delivered on time, within scope, and aligned to business objectives
- Strong stakeholder alignment and confidence across teams
- Clear structure and governance established for complex initiatives
- Tangible commercial, operational, or customer impact from delivered programmes
- Continuous improvement in delivery quality and PMO maturity
What we’re looking for
Experience
- 12+ years in programme or complex project delivery within fintech, payments, or financial services
- Proven track record delivering large, cross-functional initiatives in regulated environments
- Experience working on externally-facing programmes (e.g. partnerships, product launches, market expansion)
Skills
- Strong programme structuring and delivery capability (from inception through execution)
- Excellent stakeholder management and influencing skills, including navigating complex environments
- Commercial awareness and focus on business outcomes
- Ability to break down complex problems into clear, actionable plans
- Comfortable working with delivery tools (e.g. Jira, Smartsheets)
Domain knowledge
- Working understanding of payments ecosystems, APIs, and integrations
- Familiarity with regulatory requirements impacting payment products
Mindset
- Calm, structured, and solutions-focused under pressure
- Comfortable working in evolving environments and building from scratch
- Proactive, adaptable, and outcome-oriented
Why join Boku?
This is an opportunity to play a key role in delivering strategic initiatives that directly impact our growth and global expansion.
You’ll work on complex, high-visibility programmes, partner with senior stakeholders, and help shape how delivery is structured as we continue to scale.
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