Live Operation (Moderator) - Specialist (Freelancer)
acommerce· Marketing Services
About this role
Responsibilities:
- Technical Expertise:
- Manage live stream software(OBS,Tiktok live studio) and platforms (TikTok Live, Shopee Live, Lazada Live, etc.) to ensure optimal performance and troubleshoot technical glitches.
- Monitor live streams for any technical issues or disruptions, and take swift action to resolve them.
- Maintain a strong understanding of streaming protocols and best practices across various platforms.
- Content Moderation:
- Actively monitor chat messages and comments for inappropriate content, hate speech, or violations of community guidelines.
- Manage comments promptly to maintain a positive and inclusive environment for viewers.
- Work collaboratively with the live anchor to address viewer concerns or questions that require moderator intervention.
- Stream Support:
- Assist the live anchor with pre-stream preparations, including setting up equipment and testing software.
- Monitor scripts and product information to ensure accuracy and provide real-time support during the stream.
- Generate reports on live stream performance metrics (viewership, engagement) for post-analysis.
- Teamwork and Communication:
- Collaborate effectively with the live anchor, marketing team, and technical staff to ensure a seamless live stream experience.
- Clearly communicate any technical issues or moderation needs to the live anchor and relevant team members.
- Maintain a positive and professional demeanor within the team environment.
Qualifications:
- Excellent attention to detail and ability to identify and address potential problems proactively.
- A keen eye for inappropriate content and a commitment to maintaining a positive online environment.
- Effective communication and collaboration skills to work seamlessly within a team.
- Ability to stay calm under pressure and make quick decisions in fast-paced situations.
- Proficient in (Thai, and English) to understand viewer comments and communicate effectively.
- Strong technical skills with experience in live streaming software and platforms (OBS, TikTok Live, Shopee Live, Lazada Live a plus).
- Graduating from relevant fields of study would be preferred.
Frequently Asked Questions
Is the salary disclosed for the Live Operation (Moderator) - Specialist (Freelancer) position at acommerce?
The salary for this Live Operation (Moderator) - Specialist (Freelancer) role at acommerce is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Live Operation (Moderator) - Specialist (Freelancer) position at acommerce located?
This Live Operation (Moderator) - Specialist (Freelancer) role at acommerce is based in Bangkok, Thailand. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Live Operation (Moderator) - Specialist (Freelancer) at acommerce belong to?
This Live Operation (Moderator) - Specialist (Freelancer) position is part of the Marketing Services department at acommerce. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Live Operation (Moderator) - Specialist (Freelancer) position at acommerce?
Click the "Apply Now" button on this page. You will be redirected to acommerce's official application portal hosted on greenhouse where you can submit your application directly.
When was the Live Operation (Moderator) - Specialist (Freelancer) job at acommerce posted?
This Live Operation (Moderator) - Specialist (Freelancer) position at acommerce was posted on Jun 14, 2024. Apply as soon as possible — early applications are often reviewed first.
Live Operation (Moderator) - Specialist (Freelancer)
acommerce
You'll be redirected to acommerce's official application page on Greenhouse.