Associate, Membership Quality & Reputation
About this role
Job Summary
The Membership Quality & Reputation Team is responsible for ensuring the quality of GLG Network Members. As a Membership Quality & Reputation Associate, you will be focused on screening Network Member profiles for potential quality issues. You thrive in an ever-changing ambiguous environment, multitasking between various responsibilities. In this role you will develop strong, actionable business skills – including time management, prioritization, communication, and problem solving.
Responsibilities include, but are not limited to:
- Effectively manage incoming cases related to existing reports and dashboards
- Investigate quality issues that are escalated from other GLG teams
- Conduct in-depth research on issues/concerns identified using proprietary databases and/or public domain, supporting senior team members on all aspects of quality engagements.
- Ensure that risks are identified, assessed, managed, and reported in a timely manner.
- Collaborate and work closely with global teams in a distributed environment, to protect the integrity of all GLG engagements and to ensure that Network Member profiles are complete, accurate and up to date.
- Provide feedback on new processes, guidelines, and protocols to improve the decision-making process around Network Management quality issues
- Communicate with Network Members and internal stakeholders to resolve any outstanding concerns
- Perform other duties and responsibilities as assigned
An ideal candidate will have the following:
- Ability to work EMEA hours
- Prior experience communicating with internal and external parties across regions and time zones
- Fluent in English (oral and written communication)
- Strong academics with 1 to 2 years of relevant industry experience. Preference will be given to candidates with a background in corporate governance, risk management, quality control, internal audit, or equivalent role
- Strong written and verbal communication skills using a variety of communication channels (telephone, e-mail, in-person, etc.), with experience handling challenging situations and conversations
- Possess excellent Internet-based research skills. Familiarity with using Internet-based investigative tools would be an added advantage.
- Demonstrated commitment and attention to detail
- Proven ability to work independently in a fast-moving environment
- Ability to work effectively independently and collaboratively in a team
About GLG / Gerson Lehrman Group
GLG is the world’s leading platform for trusted human expertise. We connect global decision-makers—from hedge fund managers and private equity partners to strategy leaders at Fortune 500s—with the specific, authoritative voices required to answer their most critical questions.
At GLG, you are an extension of our clients' core teams. You will work at the intersection of industries and global markets, navigating high-stakes challenges across the full spectrum of their strategic initiatives. Operating within the industry’s most trusted research environment, you’ll help our clients capture the nuanced perspectives that drive smarter, faster business outcomes.
We are a global team of pragmatic problem-solvers who mirror the intensity of the markets we serve. If you are driven by intellectual curiosity and a bias toward action, join us in reinventing the industry we invented.
Gerson Lehrman Group, Inc. (“GLG”) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
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