Tenant Experience Coordinator

Summary:

The Tenant Experience Coordinator will be the primary point-of-contact with tenants and key external vendors to execute a wide variety of initiatives including amenities, tenant events, vendor outreach and civic partnerships. 

Essential Responsibilities:

Customer Service and Communication

• Serve as liaison between Property Management team and the tenants.
• Take a leadership role in communicating to/from tenants, vendors, the management team, community representatives, etc.
• Obtain customized tenant information for points of contact for birthdays, tenant anniversaries, etc.; manage tenant appreciation gifts and recognition.
• Distribute Welcome Packages for new tenants, to include a pre-determined welcome gift and tenant handbook.
• Distribute frequent tenant correspondence on the upcoming week’s events and activities.
• Liaison with community businesses to develop discount programs with exclusive offerings for tenants.
• Distribute flyers to tenants regarding upcoming activities and events.
• Greet tenants upon arrival daily from 8am - 9am as they enter the building
• Ensure the amenity guide/brochure is consistently up to date, accessible from the property website, and available in hard copy at the tenant experience desk.
• Organize annual meetings with individual tenants to discuss concerns and suggestions that can benefit the organization’s experience.
• Create and manage a tenant contact list, circulating a tenant contact form annually to ensure all information remains accurate.
• Work with Company’s Director of ESG to support company health & wellness initiatives; execute and communicate these initiatives at the property-level.
• Seek community outreach opportunities for tenants to engage with such as annual Toys for Tots holiday drives.

Event Planning

• Provide ideas, programming, and associated budget numbers for consideration (with the Property Manager) to establish a matrix of events and value-add services, etc. specific to the building’s tenant mix
• Keep record of all tenant events and event attendance and feedback.

Marketing Materials

• Assist with organizing and distributing a monthly newsletter using a Company-provided template and highlighting amenities, tenant discounts, and building events.
• Manage Property website, ensuring website and documents within Angus stay updated.
• Create and distribute news and events.
• Create and maintain the Company-provided tenant handbook and amenity guide brochure which outlines the contacts, communication tools, maps, Environmental Health initiatives, services, discounts, and amenities offered exclusively to tenants.
• Design flyers and graphics for upcoming events/promotions.

Qualifications:

• Minimum of 3-5 years of professional experience in a customer-facing role.
• Real estate background, with experience in commercial property environments.
• Hospitality experience strongly preferred, with a demonstrated commitment to high-touch service and relationship management.
• Prior experience as a Leasing Administrator and/or Sales Associate.
• Proficient in Social Media, Mailchimp, Canva and PowerPoint.
• Social Media Experience: Facebook and Instagram business accounts.
• Ability to work independently, taking ownership over projects.
• Encompasses impeccable time management and prioritization skills.
• Strong overall computer skills.
• Skilled communicator with great interpersonal skills and the ability to build and manage relationships.
• Excellent writing and grammar skills.
• Experience working in an account service or customer experience environment

Successful completion of a background screening required

CP Group is an Equal Opportunity