Technical Operations Manager

sigmoid· Data Engineering
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📍 Bengaluru, Karnataka, India

About this role

Job Description: Technical Operations Manager 

Role Overview 

We are seeking an experienced Cloud Infrastructure Shift Supervisor to lead our 24x7  operations team. You will ensure maximum uptime, rapid incident resolution, and  seamless shift handovers. This role balances real-time technical incident oversight with  people management. 

 

Responsibilities - 

* Shift Leadership: Manage a rotating team of cloud engineers to ensure continuous  24x7 coverage. 

* Incident Management: Act as Incident Resolution Owner for Severity-1 and Severity-2  infrastructure outages. 

* Operations Oversight: Monitor system health dashboards (Datadog, New Relic) and  prioritize the ticketing queue. 

* SLA Compliance: Ensure the team meets or exceeds Service Level Agreements (SLAs)  for response and resolution times. 

* Shift Handovers: Execute rigorous, documented handovers to incoming shifts to  prevent data gaps. 

* Team Development: Mentor junior engineers, conduct performance reviews, and  manage shift scheduling to prevent burnout.  

 

Required Technical Skills - 

* Cloud Platforms: Proven experience managing infrastructure on AWS, Azure, or GCP.

* Monitoring & Logging: Proficiency with tools like Splunk, Datadog, Prometheus, or ELK  stack. 

* Ticketing Systems: Advanced knowledge of ITSM platforms such as Jira Service Desk  or ServiceNow. 

* OS & Scripting: Familiarity with Linux/Windows administration and basic scripting  (Bash, Python). 

* Strong understanding of deployment, maintenance and monitoring of Data Pipelines 

 

Required Soft Skills - 

* Crisis Management: Ability to remain calm and direct technical teams during high pressure outages. 

* Communication: Clear written and verbal communication for page updates and stakeholder alerts. 

* Problem Solving: Strong analytical skills to spot patterns in recurring infrastructure  alerts. 

* Flexibility: Absolute willingness to work a rotating schedule, including nights,  weekends, and holidays. 

 

Experience & Qualifications - 

* Bachelor’s degree in Computer Science, IT, or equivalent practical experience.

* 7+ years of experience in a Cloud Support, NOC, or Site Reliability Engineering (SRE)  environment. 

* 3+ years of experience in a team lead, supervisor, or senior engineer capacity.

* Relevant certifications (e.g., AWS SysOps Administrator, Azure Administrator, ITIL  Foundation) are a plus.

Note:

By submitting your application, you consent to being contacted by our Talent Acquisition team via phone call, email, SMS, WhatsApp, or other communication channels regarding your application and relevant career opportunities.

Frequently Asked Questions

Is the salary disclosed for the Technical Operations Manager position at sigmoid?
The salary for this Technical Operations Manager role at sigmoid is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Operations Manager position at sigmoid located?
This Technical Operations Manager role at sigmoid is based in Bengaluru, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Technical Operations Manager at sigmoid belong to?
This Technical Operations Manager position is part of the Data Engineering department at sigmoid. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Operations Manager position at sigmoid?
Click the "Apply Now" button on this page. You will be redirected to sigmoid's official application portal hosted on greenhouse where you can submit your application directly.
When was the Technical Operations Manager job at sigmoid posted?
This Technical Operations Manager position at sigmoid was posted on Jun 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Operations Manager
sigmoid
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