AI Platform Engineer
About this role
We are looking for an AI Platform Engineer to own the critical platform layer that powers our entire AI agent ecosystem. In this high-impact role, you will design, build, and maintain the shared infrastructure (including data connections, monitoring, routing logic, and the central Agent Registry) ensuring every AI agent across sales, customer success, and support operates consistently, reliably, and at scale. If you have a builder mindset and a passion for creating robust, maintainable systems that unlock organizational efficiency, this is your opportunity to define the future of automation within Supermetrics.
In this role, you will…
- Build and maintain the shared infrastructure that all AI agents across GTM, CS and Support run on
- Own and maintain the Agent Registry: the master catalogue of every agent, what it does, who owns it and when it was last reviewed
- Ensure all agents connect to tools like Salesforce, Gainsight and Zendesk in a consistent and reliable way
- Set up and maintain observability, dashboards and logs so the team can see what agents are doing and catch issues fast
- Maintain data quality and write authority on the Golden Record in BigQuery
- Work with the GTM and CS AI Leads to onboard new agents onto the shared platform correctly
Your day-to-day work and responsibilities include…
- Building and maintaining the event routing system that lets agents react to triggers — health score drops, renewals, stage changes — without being hardwired to each other
- Creating and maintaining shared functions used by multiple agents so updates are made once and fixed once
- Managing API changes from vendors and updating shared functions accordingly
- Building and maintaining the observability layer so every agent run is logged and queryable
- Managing the Agent Registry and keeping every agent assigned to an owner and scheduled for recurring review
- Translating business stakeholder needs into infrastructure decisions alongside the GTM and CS Leads
This position is for you if you have…
- 3+ years of relevant experience building and shipping production automation systems, not just experimenting with tools
- REST API and webhook experience: you have integrated multiple third-party systems from scratch
- Hands-on experience with LLMs and prompt engineering
- SQL and data warehouse experience, BigQuery preferred
- Python scripting for automation and data tasks
- Experience building and maintaining automation pipelines in tools like n8n, Zapier or Make in production environments
- The ability to think in systems: you design for maintainability, not just functionality
- Comfort working in a fast-moving environment where tooling and patterns are still being established
Join us on our mission to make data a marketing superpower
Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products.
We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we’ve grown from a one-person shop to a key player in the industry—and we’re just getting started!
We're a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.
Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.
We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.
It all started with a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.
Our commitment to transparent hiring: At Supermetrics, we leverage AI in our early recruitment stages to efficiently match your skills to our roles and provide a frictionless scheduling experience. While AI helps us operate faster and fairer, all final hiring decisions and deep-dive interviews are conducted by our human team members.
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