Head of Implementation & Onboarding
About this role
Manage the transformation of how Supermetrics delivers customer onboarding and implementation at scale in an AI-native world.
We're looking for a Head of Implementation & Onboarding to join our Professional Services team in Helsinki, Dublin, Amsterdam or UK.
In this role, you will…
- Transform onboarding and implementation from a manual, consultant-driven process into a scalable, AI-assisted delivery engine
- Lead a global team of implementation specialists across EMEA, North America, and JAPAC
- Implement AI-first, human-in-the-loop delivery models for both core onboarding and Supermetrics Activate implementations
- Act as the bridge between strategy and execution, ensuring the new delivery model is integrated across the organization
- Collaborate cross-functionally with Professional Services leadership, Product, Customer Success, and AI and automation specialists
Your day-to-day work and responsibilities include…
- Embedding AI-assisted discovery, solution design, and implementation preparation into daily workflows
- Standardizing onboarding and implementation workflows to promote reusability and consistency across projects and regions
- Enabling the team to shift from manual execution to validation and oversight in an AI-assisted environment
- Enforcing new delivery standards and preventing fallback to legacy manual processes
- Establishing clear quality and validation checkpoints across all customer segments
- Working closely with AI architects and leadership to translate strategy into operational execution
- Ensuring smooth handoffs and effective customer activation in collaboration with Customer Success teams
This position is for you if you have…
- Demonstrated experience leading Professional Services, implementation, or onboarding teams in a SaaS environment
- Experience leading process transformation, standardization, or automation initiatives
- Familiarity with AI, automation, or scalable delivery models — direct technical skills are not required
- Experience working cross-functionally with Product and Customer Success teams
- Experience managing global or distributed teams
- A systems mindset, you think in scalable processes, not individual projects
- The ability to lead teams through transformation and uncertainty while staying focused on outcomes
Join us on our mission to make data a marketing superpower
Supermetrics builds an end-to-end marketing intelligence platform, with 15% of global advertising spend reported through our products.
We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we’ve grown from a one-person shop to a key player in the industry—and we’re just getting started!
We're a team of 400+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.
Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.
We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.
It all started with a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.
Our commitment to transparent hiring: At Supermetrics, we leverage AI in our early recruitment stages to efficiently match your skills to our roles and provide a frictionless scheduling experience. While AI helps us operate faster and fairer, all final hiring decisions and deep-dive interviews are conducted by our human team members.
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