Manager – Transformation, Marketing et Expérience Client
About this role
Who We Are
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
VML Consulting est le cabinet de conseil en transformation de l’expérience client de VML France (groupe WPP, leader mondial des services de communication et de marketing).
Nous accompagnons des clients grands comptes et acteurs de 1er plan dans la définition et la mise en œuvre de transformations stratégiques, au croisement du business, du marketing, de la data, de la technologie et de la créativité.
Structuré autour de trois pôles — Business Consulting, Data, Technology & Digital — le cabinet intervient de bout en bout, de la vision à l’exécution, avec une forte conviction : la performance passe par une expérience client réinventée, portée par la data et l’IA.
Pour soutenir notre croissance, nous recrutons un Manager pour renforcer notre practice Business Consulting.
Votre rôle
En tant que Manager, vous pilotez des missions de transformation à fort enjeu et contribuez activement au développement du cabinet.
Vous serez notamment amené(e) à :
- Piloter des missions de bout en bout, du cadrage au déploiement
- Intervenir sur des sujets d’expérience client, CRM (engagement, fidélisation, activation,…), IA, transformation des processus et des organisations, et change management
- Encadrer et faire grandir les consultants
- Développer une relation de confiance avec les clients et porter des recommandations à forte valeur
- Contribuer au développement commercial et à la structuration de la practice
- Collaborer étroitement et créer des synergies avec l’ensemble des équipes et expertises du cabinet et du groupe (Data, IA, MarTech, E-commerce,…)
Votre profil
- Diplômé(e) d’une grande école de commerce ou d’ingénieur
- 8 ans d’expérience, dont une part significative en cabinet de conseil
- Expérience en transformation (organisations, process, CX, CRM, data, IA,…)
- Méthodologie avancée & excellentes capacités d’analyse, de structuration et de communication
- Posture client affirmée et appétence business
- Anglais courant
Une double sensibilité transformation & expérience client est un vrai plus.
Pourquoi nous rejoindre ?
- Un cabinet à taille humaine, adossé à un groupe international de premier plan (WPP)
- Des missions stratégiques à fort impact
- Une practice en croissance, offrant de vraies opportunités d’évolution
- Un positionnement différenciant, à la croisée du conseil, de la data et de la technologie
Poste basé à Levallois-Perret
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
VML is a WPP agency (NYSE: WPP). For more information, please visit www.vml.com, and follow along on Instagram, LinkedIn, and X.
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