Docketly-Coverage Supervisor

About Docketly:

Docketly, sister company to ABC Legal Services, is a growing company in Longmont, Colorado. For the creditor’s rights industry, we make hiring a stand-in attorney easy, fast, and safe. By combining our own software with a nationwide network of attorneys, we have redefined the what’s possible for the legal services industry. 

Job Overview:

The Coverage Supervisor is responsible for leading a high-volume, performance-driven Coverage team supporting Docketly’s operational excellence. This leader drives staffing performance, inside sales effectiveness, recruiting execution, and KPI attainment while developing a team of Coverage Specialists to operate at scale.

This role requires a data-driven, self-sufficient leader who can balance people development with measurable business outcomes in a fast-paced environment.

Key Responsibilities

• Lead, coach, and develop a team of 7–10 Coverage Specialists in a high-volume staffing environment
• Drive team performance against KPIs including fill rate, margin targets (36%+), drops, losses, and daily MTTC execution
• Translate recruiting and inside sales strategies into scalable best practices across the team
• Set, track, and execute against team and individual OKRs to ensure consistent performance growth
• Analyze reporting data to identify trends, risks, and performance gaps; implement corrective action plans
• Manage escalations professionally, exercising sound judgment and solution-oriented decision making
• Create a culture of accountability, ownership, and measurable results
• Identify operational inefficiencies and implement process improvements that increase speed and quality
• Partner cross-functionally with Sales, Operations, and Leadership to ensure alignment on performance goals
• Maintain strong oversight of hearing losses, cancellations, and coverage gaps while ensuring proper approval workflows

Qualifications: 

• 2–4 years of progressive experience in coverage and recruiting environments with clear career growth
• Proven strength in inside sales, including consultative selling, objection handling, negotiation, and closing
• Demonstrated ability to convert recruiting and sales tactics into repeatable systems for team success
• Data-driven decision maker with strong proficiency in reporting tools and performance analytics
• Experienced in setting and operationalizing OKRs to drive measurable outcomes
• Strong continuous improvement mindset proactively identifies process gaps and implements solutions
• Effective escalation manager who remains composed and solutions-focused under pressure
• Holds team members accountable while fostering engagement and performance ownership
• Skilled coach who develops others through structured feedback, training, and real-time performance management
• Highly self-sufficient and reliable; trusted to operate independently while aligning with leadership priorities
• Strong communicator and collaborator across departments
• Demonstrates leadership readiness through influence, consistency, and balanced people/business focus

Success Metrics

• Team consistently meets or exceeds margin targets (36%+)
• Reduction in coverage losses and unapproved drops
• Improved MTTC execution and staffing efficiency
• Increased team productivity and quality performance
• Strong bench development and succession readiness within the team

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Pay Range: $63,000-$75,000-based on experience

Schedule: Monday through Friday-with a start time of 9am, In Person in our Longmont, CO Office.