Business Service Technician

boldbusiness· TELCO & FIELD OPERATIONS
Apply Now ↗
📍 United States

About this role

Position Summary

We are looking for a Business Service Technician who can be the frontline technical expert responsible for ensuring our enterprise and small-business clients stay connected. You will provide high-level on-site support, diagnosing and resolving complex broadband connectivity issues delivered via Ethernet-over-Copper, Coax, or Fiber Optics. This role requires a blend of advanced technical troubleshooting, hands-on physical repair, and professional client interaction to maintain our reputation for reliability. 

Location: US (Nationwide) On-Site.

Key Responsibilities

  • On-Site Diagnostics & Repair: Investigate and resolve service outages or performance degradation at the client’s place of business.
  • Physical Layer Maintenance: Repair or replace damaged cabling (Cat5e/6 or Fiber) and connectors. Perform fiber splicing and use OTDR/Light Meters to verify signal integrity.
  • CPE Management: Install, re-configure, and troubleshoot Customer Premise Equipment (CPE), including Managed Routers, Network Interface Devices (NID), Integrated Access Devices (IAD), and Optical Network Terminals (ONT).
  • Network Configuration: Interface with the Network Operations Center (NOC) to verify VLAN tagging, IP assignments (Static/Dynamic), and routing protocols.
  • Inside Wiring: Navigate business environments (server rooms, IDF/MDF closets, drop ceilings) to extend demarcations or optimize equipment placement.
  • Quality Assurance: Conduct comprehensive speed tests and latency benchmarks to ensure the circuit meets Service Level Agreements (SLAs).

Technical Skills & Qualifications

  • Connectivity Standards: Deep understanding of Ethernet standards and Fiber Optic technology (GPON, Active Ethernet).
  • Networking Protocol: Proficiency in TCP/IP, DNS, DHCP, and basic command-line interface (CLI) interactions for equipment configuration.
  • Tool Proficiency: Experience using fusion splicers, signal level meters, TDRs, and network testers (e.g., NetAlly, VIAVI).
  • Hardware Knowledge: Familiarity with enterprise-grade hardware such as Cisco, Adtran, Juniper, or Ciena.
  • Certifications (Preferred): CompTIA Network+, BICSI, or FOA Certified Fiber Optic Technician (CFOT).

Soft Skills & Requirements

  • The "Professional Face": Ability to communicate technical issues clearly to non-technical business owners and IT Managers.
  • Problem Solving: A methodical approach to troubleshooting—isolating variables to find the root cause of an issue quickly.
  • Physical Demands: Ability to lift up to 50 lbs, climb ladders, and work in confined spaces (server closets/crawl spaces).
  • Mobility: Must possess a valid driver’s license and a clean driving record for operating a company service vehicle.

What Success Looks Like

  • Mean Time to Repair (MTTR): Consistently meeting or exceeding targets for restoring business services.
  • First-Time Fix Rate: Resolving issues on the initial visit to minimize client downtime.
  • Client Satisfaction: Maintaining high CSAT scores through professional conduct and clear communication.

About Bold Business:

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.

Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.

Frequently Asked Questions

Is the salary disclosed for the Business Service Technician position at boldbusiness?
The salary for this Business Service Technician role at boldbusiness is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Business Service Technician position at boldbusiness located?
This Business Service Technician role at boldbusiness is based in United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Business Service Technician at boldbusiness belong to?
This Business Service Technician position is part of the TELCO & FIELD OPERATIONS department at boldbusiness. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Business Service Technician position at boldbusiness?
Click the "Apply Now" button on this page. You will be redirected to boldbusiness's official application portal hosted on greenhouse where you can submit your application directly.
When was the Business Service Technician job at boldbusiness posted?
This Business Service Technician position at boldbusiness was posted on Apr 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Business Service Technician
boldbusiness
Apply for this role ↗

You'll be redirected to boldbusiness's official application page on Greenhouse.