Cisco UC Voice Engineer

boldbusiness· IT, Network & Engineering
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📍 India, Philippines

About this role

 

Role Summary

We are seeking an experienced Cisco UC Voice Engineer to support critical upgrades and modernization initiatives across our enterprise communication platforms. In this role, you will be responsible for delivering seamless upgrades to Cisco Unified Communications Manager (CUCM), Unified Contact Center Express (UCCX), and Unity Connection (CUC), along with associated VMware ESXi infrastructure.

This position offers the opportunity to work on high-impact upgrade projects in a global environment, collaborating with cross-functional teams to ensure stability, security, and minimal service disruption.

Key Responsibilities

  • Perform upgrades of CUCM, UCCX, and CUC from version 12.5 to 15.4

  • Execute VMware ESXi upgrades from versions 6.5 and 7.0 to 8.0

  • Complete all pre-upgrade activities, including:

    • Change submissions and approvals

    • Detailed implementation and rollback plans

    • Technical documentation and validation checklists

  • Coordinate with global teams to plan and execute upgrade windows with minimal business impact

  • Troubleshoot and resolve issues during and after upgrade activities

  • Ensure compliance with company standards, security policies, and best practices

  • Provide post-upgrade stabilization and hypercare support, including system optimization

Required Qualifications

  • Proven, hands-on experience upgrading CUCM, UCCX, and CUC environments

  • Demonstrated experience upgrading VMware ESXi from 6.5/7.0 to 8.0

  • Strong analytical, troubleshooting, and problem-solving skills

  • Clear and effective written and verbal communication skills

  • CCNA certification

Preferred Qualifications

  • Experience supporting global or enterprise-scale environments, including rotating or after-hours coverage

  • Comfortable working in remote and distributed team environments

  • CCNP Collaboration (or equivalent hands-on experience) with Cisco UC technologies

  • Familiarity with ITIL or structured change management practices

  • Experience with large enterprise UC deployments, including multi-cluster and multi-site architectures

Why Join

  • Work on high-visibility Cisco UC upgrade initiatives

  • Gain exposure to latest Cisco UC and VMware technologies

  • Collaborate with experienced engineers across regions

  • Make a direct impact on global communication reliability

 

About Bold Business:

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.

Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.

Frequently Asked Questions

Is the salary disclosed for the Cisco UC Voice Engineer position at boldbusiness?
The salary for this Cisco UC Voice Engineer role at boldbusiness is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Cisco UC Voice Engineer position at boldbusiness located?
This Cisco UC Voice Engineer role at boldbusiness is based in India, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Cisco UC Voice Engineer at boldbusiness belong to?
This Cisco UC Voice Engineer position is part of the IT, Network & Engineering department at boldbusiness. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Cisco UC Voice Engineer position at boldbusiness?
Click the "Apply Now" button on this page. You will be redirected to boldbusiness's official application portal hosted on greenhouse where you can submit your application directly.
When was the Cisco UC Voice Engineer job at boldbusiness posted?
This Cisco UC Voice Engineer position at boldbusiness was posted on Dec 29, 2025. Apply as soon as possible — early applications are often reviewed first.
Cisco UC Voice Engineer
boldbusiness
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