Wireless Network Support Engineer (T2)

boldbusiness· IT, Network & Engineering
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📍 India, Philippines

About this role

About the Role

We are seeking a Tier 2 Wireless Network Support Engineer to provide day-to-day support and troubleshooting for a Cisco-based wireless environment. This role focuses mainly on Cisco 9800 Wireless LAN Controllers and Access Point provisioning. The ideal candidate is someone who is comfortable troubleshooting wireless issues and working with global IT teams.

Key Responsibilities

  • Provide Tier 2 support for wireless connectivity and performance issues.
  • Provision, onboard, and troubleshoot Access Points in a Cisco environment.
  • Support and troubleshoot Cisco 9800 Wireless LAN Controllers (WLCs).
  • Assist with basic change requests in ServiceNow for adding or updating APs.
  • Investigate client connection issues and wireless performance problems.
  • Work collaboratively with global teams during EST hours.
  • Document resolutions and update knowledge base articles.
  • Escalate complex issues to senior engineers.

Qualifications

Required:

  • Hands-on experience with Cisco 9800 controllers (primary requirement).
  • Good understanding of AP provisioning and basic wireless troubleshooting.
  • Working knowledge of Cisco wireless environments (9500/9800 a plus).
  • Familiarity with networking fundamentals (TCP/IP, VLANs, DHCP, DNS).
  • Experience working in a support or operations role.

Preferred Certifications:

  • Exposure to Cisco Prime Infrastructure or Cisco DNA Center.
  • Experience in automotive or manufacturing environments.
  • ITIL basics or understanding of change control.

About Bold Business:

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.

Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.

Frequently Asked Questions

Is the salary disclosed for the Wireless Network Support Engineer (T2) position at boldbusiness?
The salary for this Wireless Network Support Engineer (T2) role at boldbusiness is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Wireless Network Support Engineer (T2) position at boldbusiness located?
This Wireless Network Support Engineer (T2) role at boldbusiness is based in India, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Wireless Network Support Engineer (T2) at boldbusiness belong to?
This Wireless Network Support Engineer (T2) position is part of the IT, Network & Engineering department at boldbusiness. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Wireless Network Support Engineer (T2) position at boldbusiness?
Click the "Apply Now" button on this page. You will be redirected to boldbusiness's official application portal hosted on greenhouse where you can submit your application directly.
When was the Wireless Network Support Engineer (T2) job at boldbusiness posted?
This Wireless Network Support Engineer (T2) position at boldbusiness was posted on Nov 19, 2025. Apply as soon as possible — early applications are often reviewed first.
Wireless Network Support Engineer (T2)
boldbusiness
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