Subject Matter Expert – Retail Trade & Store Operations (English/Malayalam) – Remote

About The Opportunity

We are looking for experienced Retail professionals to support a cutting-edge AI benchmarking project focused on Indian retail and consumer-facing environments. As a Subject Matter Expert, you will create and review realistic, high-quality scenarios that reflect operational, customer service, sales, pharmacy, loss prevention, and retail management challenges across supermarkets, pharmacies, department stores, luxury retail, shopping malls, and multi-branch operations. Your expertise will help ensure AI systems understand and respond accurately within a highly active commercial sector.

What You’ll Deliver

• Design realistic Retail Trade scenarios in Malayalam or English grounded in Indian operational contexts (e.g., store operations, customer service escalations, inventory management, pharmacy workflows, retail compliance, fraud prevention, sales supervision, branch coordination)

• Adapt structured evaluation rubrics for operational problem-solving, customer interactions, retail decision-making, and compliance-related tasks

• Review AI and human-generated responses for factual accuracy, policy compliance, customer service quality, and operational realism

• Contribute to “gold standard” solutions reflecting best practices across Indian retail, pharmacy, and commercial operations

Qualifications

• Native-level Malayalam with strong professional English proficiency

• 5+ years of professional experience in Retail, Store Operations, Pharmacy Operations, Commercial Management, Loss Prevention, or Retail Investigations

• Background in one or more relevant roles: Retail Sales Supervision, Store or Operations Management, Pharmacist or Pharmacy Operations, Retail Security, Loss Prevention, Fraud Investigation, Customer Experience, or Multi-Branch Retail Operations

• Strong understanding of customer service workflows, retail operations, compliance procedures, inventory management, and Indian retail environments

Why Collaborate with Lilt?

• Your schedule, your rules. As an independent contractor, work when you want, as much or as little as you want. No fixed hours, no check-ins, no micromanaging.

• Get paid quickly and fairly. We respect your time and your expertise. Competitive rates, prompt payments, no chasing invoices.

• Work on projects that actually matter. Contribute to cutting-edge AI and language technology that is shaping how humans and machines communicate.

• Be part of something bigger. Join a global community of linguists, subject matter experts, and language professionals who are advancing human knowledge together.

• Grow without limits. As a Lilt contractor you get access to diverse, innovative projects that expand your portfolio and sharpen your skills across industries and domains.

• Have fun doing what you love. Bring your language skills to life on projects that are as interesting as they are impactful.

How to join our expert community

Step 1: Apply with the English-language version of your Resume/C.V. highlighting your expertise in the domain.
Step 2: Register in Tipalti to ensure a smooth payment process
Step 3: Finalize onboarding and join the Production team

AI is changing how the world communicates — and LILT is leading that transformation.

LILT's mission is to make the world's information available to everyone, no matter the language they speak. Join our global community who thrive on innovation and excellence. Our collective knowledge, uniqueness, and skills deliver multilingual AI and human-verified services to Enterprises, Governments, and AI Developers around the world.

Earn money. Have fun. Advance human knowledge. Work on diverse projects from anywhere, any time you want. Get paid quickly and fairly, and build your professional network in a supportive community—all through a streamlined application process tailored to your expertise.

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.

At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.

LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.