VP of Engagement

medier· Marketing Department
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📍 Valencia, Spain

About this role

Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.
Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

At Medier, CRM is the heart of the business. We are looking for a VP of Engagement, who will own the full customer lifecycle strategy. In this role you will be responsible for ensuring that our global user base returns, engages, and grows in value. You will lead a massive, fast-scaling organization (including 80+ upcoming hires) and partner deeply with our technical teams to evolve our internal CRM product.

Responsibilities

  • Own the end-to-end retention, reactivation, and LTV strategy across multiple verticals (E-commerce, Fintech, Gaming, etc.)
  • Lead and mentor a 150+ person organization. Build scalable hiring, onboarding, and management structures to support rapid growth
  • Collaborate closely with the product and technical teams to align CRM strategy with platform architecture, automation logic, and AI integration
  • Oversee high-volume campaign execution across global markets, ensuring quality, deliverability, and localized relevance
  • Define and hit KPIs for churn reduction, ARPU, and engagement quality through advanced segmentation and personalization

Requirements

  • 10+ years in CRM/Lifecycle leadership within fast-scaling tech environments (Fintech, E-commerce, Dating, or Gaming preferred)
  • Experience  managing large teams (50–200+) and know how to build a culture of accountability without being authoritarian
  • Understanding of CRM architecture and "system logic." You don't just send emails; you build automated ecosystems. Expertise in multi-channel user journeys (Email, Push, SMS, In-app)
  • Being a stable, empathetic leader who leads by example. You value transparency and are focused on the collective success of the organization
  • Proven track record of influencing CRM product development and data infrastructure
  • Fluency in English; ability to navigate a diverse, global workforce

Benefits

  • Learning and development opportunities and interesting challenging tasks
  • Private medical coverage including inpatient, outpatient, dental care, annual check-ups, maternity support
  • Sport membership benefit
  • Opportunity to develop language skills and partial compensation for the cost of English and Portuguese language classes (for localization purposes)
  • Birthday celebration present
  • Time for proper rest, with 24 non-business days per year and additional 6 paid sick days
  • Competitive remuneration level with annual review
  • Teambuilding activities

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Frequently Asked Questions

Is the salary disclosed for the VP of Engagement position at medier?
The salary for this VP of Engagement role at medier is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the VP of Engagement position at medier located?
This VP of Engagement role at medier is based in Valencia, Spain. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the VP of Engagement at medier belong to?
This VP of Engagement position is part of the Marketing Department department at medier. See the full job description for more information about the team structure and responsibilities.
How do I apply for the VP of Engagement position at medier?
Click the "Apply Now" button on this page. You will be redirected to medier's official application portal hosted on greenhouse where you can submit your application directly.
When was the VP of Engagement job at medier posted?
This VP of Engagement position at medier was posted on Feb 11, 2026. Apply as soon as possible — early applications are often reviewed first.
VP of Engagement
medier
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