Application Support Analyst
innovid· Technical Support
About this role
Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry’s core ad infrastructure for omnichannel planning, buying, and billing.
We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.
Innovid is seeking a Application Support Analyst to join our rapidly growing global organization. This role will work closely with Product, R&D, Client Services, Sales, publishers, and clients to troubleshoot, investigate, and solve technical issues. The ideal candidate possesses a strong functional knowledge of a wide range of web-related technologies and can communicate directly with clients and stakeholders in a clear and concise manner.
The Impact You'll Make:
- Provide first-level and internal/external escalation support on all Innovid solutions/products
- Provide exceptional customer support via verbal and written communication
- Liaise between Client Services/Sales teams and R&D on product defects and escalations
- Develop and maintain custom analytics reports for both internal and external needs
- Troubleshoot data anomalies and discrepancies
- Service access management requests
- Document troubleshooting procedures
What You'll Bring to Us:
- +3 years of experience in a technical client-facing role
- Advanced English Skills (Oral and Written Communication)
- Experience in SQL query use and development
- Experience with HTML5 (HTML/CSS/JavaScript) - an advantage
- Experience with web development and network traffic troubleshooting tools (e.g. Charles, Fiddler, Chrome Developer Tools, etc) - an advantage
- Experience with ticketing system - an advantage
- Experience with REST APIs - an advantage
#LI-SK1
There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.
Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.
If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.
Frequently Asked Questions
Is the salary disclosed for the Application Support Analyst position at innovid?
The salary for this Application Support Analyst role at innovid is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Application Support Analyst position at innovid located?
This Application Support Analyst role at innovid is based in Buenos Aires. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Application Support Analyst at innovid belong to?
This Application Support Analyst position is part of the Technical Support department at innovid. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Application Support Analyst position at innovid?
Click the "Apply Now" button on this page. You will be redirected to innovid's official application portal hosted on greenhouse where you can submit your application directly.
When was the Application Support Analyst job at innovid posted?
This Application Support Analyst position at innovid was posted on Mar 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Application Support Analyst
innovid
You'll be redirected to innovid's official application page on Greenhouse.